Assistant General Manager

6 days ago

Lynnwood, Washington, United States Marriott Full time
Job Title: Assistant General Manager

Join Marriott's team as an Assistant General Manager and take on a challenging role that requires strong leadership skills and a passion for delivering exceptional guest experiences.

Key Responsibilities:
  • Assist and respond to guests in a friendly and positive fashion, while providing the highest level of service to the guest.
  • Address guest needs and concerns in a proactive and effective manner.
  • Set a strong example for other associates through exemplary guest service.
  • Work with sales team to ensure needs of negotiated accounts and groups are met in an organized and effective fashion.
  • Communicate the needs of clients as identified on Group Resumes and BEO's to appropriate hotel staff.
  • Comfortable in taking sales calls or performing walk in tours when necessary.
  • Encourage Guest Services Associates to pass on leads and referrals to the Sales Team.
  • Work with the General Manager to identify potential obstacles to exemplary service.
  • Use available tools and knowledge to suggest ideas to maximize guest satisfaction scores.
  • Communicate results from guest satisfaction surveys with hotel team and addresses needs and trends that have been identified from the survey results.
  • Work with hotel team to maintain guest satisfaction scores that are within the range deemed acceptable by the brand.
  • Manage expenses according to budgeted/forecasted guidelines to maximize hotel profitability.
  • Responsible for effective labor management of assigned departments through appropriate scheduling and monitoring of payroll.
  • Adjusts expenditures according to fluctuating business needs in a timely manner.
  • Utilizes the CSM procurement system effectively and adheres to the approved vendor network for purchasing.
  • Assists with assigned accounting tasks with emphasis on following accounting procedures as outlined in CSM's Internal Accounting Audit.
  • Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
  • Responsible for assisting with the ongoing training and development of hotel associates and maintaining all necessary training records.
  • Ensures the new hire training process effectively prepares new team members for their positions.
  • Analyzes current training programs and adjusts as needed.
  • Implements new CSM and brand training initiatives in a timely manner.
  • Utilizes training resources effectively and ensures all training requirements are met.
  • Responsible for effectively interviewing, hiring, coaching and developing hotel associates.
  • Prepares and conducts annual employee reviews in a timely manner.
  • Addresses performance issues accordingly and takes appropriate corrective action to hold employees accountable.
  • Motivates hotel staff by setting goals, providing ongoing feedback and rewarding/recognizing employees.
  • Effectively addresses areas for improvement determined by CSM's annual Associate Opinion Survey and communicates results from the survey to the hotel staff in a timely manner.
  • Promotes fair treatment and open door policies with all associates.
  • Responsible for effective self/workload management and adjusting personal work schedule as dictated by business needs.
  • Demonstrates clear and effective written and verbal skills.
  • Promotes a productive, professional and collaborative work environment.
  • Provides clear direction to the hotel team.
  • Plays an active role in leading daily team meetings and weekly/monthly departmental/hotel meetings to ensure proper communication and planning occurs.
  • Leads and participates in monthly Safety Committee Meetings.
  • Assists in conducting routine inspections of the hotel operation/building to maintain standards of CSM, brand, local, state and federal regulations.
  • Ensures a clean and safe work environment.
  • Understands the importance of handling all guest and employee accidents/incidents in a timely and effective manner while following CSM policy.
  • Completes CSM incident reports and follows up within appropriate time frame.
  • Assists in promoting corporate safety programs and initiatives.
  • Ensures OSHA/SDS Management and Compliance.

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