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Compliance Operations Manager
2 months ago
About Municipal Credit Union:
At Municipal Credit Union, we are dedicated to fostering a positive culture that drives a motivated team to deliver exceptional results for our members. With over a century of service, MCU has consistently provided accessible financial solutions to a diverse membership exceeding 500,000 individuals. Our commitment to the credit union philosophy of 'people helping people' remains strong with each new generation we serve.
Position Summary: The Compliance Operations Manager plays a pivotal role in supporting the upkeep of MCU's Compliance Management System. This position serves as a key resource on consumer finance legislation, regulations, and standards; proactively identifies opportunities for process enhancements or control deficiencies and facilitates necessary adjustments; assesses the adequacy of control measures or guides relevant business units in executing improvements; collaborates with external compliance advisors and vendors, as well as internal stakeholders, to ensure effective execution of the credit union's compliance initiatives and address member grievances. The Compliance Operations Manager may mentor junior staff to enhance their understanding of compliance, controls, and documentation practices while fostering strong relationships with various business units, senior leadership, internal audit, and regulatory bodies.
Key Responsibilities:
- Assist in the development, implementation, and management of the Credit Union's Compliance Management System, which includes conducting relevant risk assessments, executing compliance monitoring and testing, and drafting/updating compliance policies and procedures.
- Oversee external legal counsel and compliance vendors to effectively manage departmental resources.
- Report and escalate compliance findings from reviews, member complaints, or audit/regulatory assessments while maintaining collaborative relationships with all Credit Union business lines to ensure compliance risks are identified and communicated prior to the launch of new or modified products and services.
- Administer supplemental compliance training for applicable staff throughout the organization.
- Review and assist in crafting responses to member inquiries and complaints.
- Evaluate marketing materials for compliance with consumer protection standards.
- Regularly report to the Senior Leadership Team by compiling compliance program information and providing detailed status updates for the Board and Senior Management to fulfill their oversight responsibilities, including industry trends and highlights.
- Act as a liaison with examiners during compliance reviews and auditors during compliance assessments.
- Engage in special projects and additional responsibilities as directed.
- Analyze new laws, regulations, and guidance for their impact on business operations.
- Supervise departmental staff responsible for compliance to ensure timely and effective execution of required functions.
- Perform other duties as assigned.
Qualifications:
- Bachelor's degree or equivalent combination of education and relevant compliance experience, with JD, CRCM, NCCO-NAFCU Certified Compliance Officer, and NACHA or similar certifications preferred.
- Minimum years of experience in consumer compliance, ideally within a credit union setting.
- Proficient in Microsoft Office applications, particularly Word, Excel, and PowerPoint.
- In-depth knowledge of federal and state consumer compliance laws and regulations.
- Strong research, project management, organizational, analytical, and problem-solving abilities.
- Excellent written and verbal communication skills.
- Ability to work independently with minimal oversight.
- Strong interpersonal skills and a sense of urgency.
- Effective prioritization, resource allocation, accountability, and results-oriented mindset.
- Attention to detail and deadlines.
- High ethical standards.
Core Competencies:
- Understanding of federal and state laws related to consumer protection, including but not limited to CRA, HMDA, FDCPA, FCRA, FACTA, E-SIGN, TCPA, SCRA, MLA, TILA, RESPA, SAFE Act, UDAAP, and various regulations.
- Ability to interpret and analyze laws and regulations.
- Capability to read, analyze, and interpret financial data.
- Effectively communicate compliance issues to the Compliance Officer and other stakeholders.
- Proficient in Microsoft Office, especially Excel.
Why You Will Thrive Here:
Our Core Values are fundamental to our identity and our hiring practices. By embodying these values, we attract top talent, achieve outstanding results, and continuously strive for improvement. To be a great fit, you will embrace:
Results: Focus on achieving optimal outcomes for our members through continuous tracking and improvement.
Agility: Maintain flexibility in decision-making and planning, utilizing curiosity and creativity to view situations from multiple angles.
Integrity: Act professionally and transparently, building trust through clear communication.
Teamwork: Collaborate to achieve shared goals as part of a unified team.
Ownership: Take accountability for your responsibilities and care deeply about outcomes.
Belonging: Foster an inclusive environment where everyone feels respected and valued.
We are committed to connecting our members and communities with a bright financial future and seek individuals who share this vision.
Compensation and Benefits:
We offer competitive compensation, comprehensive medical and dental benefits, a 401K plan with employer matching, and flexible paid time off.
Municipal Credit Union is an Equal Opportunity Employer, committed to creating a diverse and inclusive workplace.
