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Revenue Cycle Coordinator

2 months ago

Oakland, California, United States Kaiser Permanente Full time

Job Summary:

The Customer Service Representative/Healthcare Receptionist is a vital member of the Kaiser Permanente team, responsible for providing exceptional patient care and administrative support. As a key member of the healthcare department, this role functions under the direction, guidance, and supervision of the department manager, department supervisor, assistant manager, or designee.

Key Responsibilities:

  • Greet and welcome patients, visitors, and staff in a professional and courteous manner.
  • Manage patient registration, scheduling, and billing processes with accuracy and efficiency.
  • Provide excellent customer service, responding to patient inquiries and resolving issues in a timely and professional manner.
  • Collaborate with healthcare team members to ensure seamless patient care and administrative support.
  • Maintain confidentiality and handle sensitive patient information with discretion.

Requirements:

  • High school diploma or equivalent required.
  • Previous customer service or healthcare experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.