Customer Service Delivery Advocate

1 week ago

Minneapolis, Minnesota, United States Carvana Full time
About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Delivery Advocate. As a key member of our Market Operations team, you will play a vital role in delivering exceptional customer experiences in our markets.

Key Responsibilities
  • Deliver vehicles to customers' doors with our custom car haulers, ensuring a seamless and memorable experience.
  • Load and unload vehicles onto the hauler, inspecting the car-hauler to ensure safe transportation.
  • Complete customer paperwork and document thorough notes in our customer tracking system.
  • Drive safely and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.
Requirements
  • At least 2 years of customer-facing experience.
  • Ability to perform physically demanding tasks, including detailing vehicles and loading/unloading vehicles onto our haulers.
  • Must be able to read, write, speak, and understand English.
  • Requires high and low levels of movement, with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
  • Frequent driving requires excellent visual acuity and manual dexterity.
About Carvana

At Carvana, we're passionate about delivering an exceptional customer experience. We're a brand that values honesty, transparency, and customer satisfaction. As a Customer Service Delivery Advocate, you'll be an ambassador for our brand, representing our values and mission in every interaction.

What We Offer
  • Competitive hourly compensation.
  • Opportunity to increase hourly compensation based on performance.
  • Comprehensive benefits package, including medical, dental, vision, and matching 401k.
  • Additional perks, such as student loan payments, discounts on vehicles, and benefits for your pet(s).
Equal Employment Opportunity

Carvana is an equal employment opportunity employer. We welcome applicants from diverse backgrounds and are committed to creating an inclusive work environment.

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