Customer Service Associate

1 week ago


Minneapolis, Minnesota, United States XPO Logistics Full time

XPO Logistics is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers and business partners via telephone and email. Your calm and professional demeanor will be essential in handling customer complaints and resolving issues in a timely and effective manner. You will also be responsible for monitoring the progress of delivery routes, scanning haul-away pods, and verifying stamps. Additionally, you will process changes or cancellations to delivery orders, ensuring seamless execution of our logistics operations. If you are a detail-oriented and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Assist customers and business partners via telephone and email
  • Handle customer complaints in a calm, professional manner
  • Diagnose, assess, and resolve problems or issues
  • Monitor progress of delivery routes
  • Scan haul-away pods and verify stamps
  • Process changes or cancellations to delivery orders

About XPO Logistics:

XPO Logistics is a leading provider of transportation and logistics services. We are committed to delivering exceptional service to our customers and building long-term relationships with our partners. If you are passionate about delivering outstanding customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this role.



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