Customer Service Representative
1 month ago
At Hertz, we're committed to delivering exceptional customer experiences that drive loyalty and retention. As a Customer Service Associate, you'll play a critical role in creating a culture of empowerment, where employees are equipped to provide outstanding service that exceeds customer expectations.
Key Responsibilities:- Provide first-contact resolution and customer interaction experience within the location
- Immediately handle and resolve customer issues at the counter, demonstrating the highest level of hospitality and professionalism
- Serve as the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to NPS
- Analyze NPS results to determine cause and execute on plans to improve guest satisfaction
- Improve service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed
- Ensure that all corporate policies and procedures are administered and followed by all staff
- 3+ years of demonstrated experience in customer service, with experience in operations and sales
- Rental car experience a plus
- Excellent customer service skills
- Excellent oral and written communication skills
- Excellent relationship-building and leadership skills
- Excellent problem-solving and decision-making skills
- 40% off any standard Hertz Rental
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
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