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Lead Case Manager
2 months ago
The Lead Case Manager will oversee the delivery of services by the case management team to ensure the needs of program clients are met. This includes assisting case managers in assessing and reassessing household needs, educating households on community resource opportunities, developing housing stability plans, scheduling appointments, and providing necessary follow-up to ensure housing stability plans are progressing on schedule and needs are adequately being addressed.
Duties and Responsibilities- Assign and monitor case load of team:
- Review daily referrals and screenings of potential clients.
- Designates clients to case manager for intake and ensures all supporting documents are verified
- Provides information and referrals for callers and walk-ins
- Conducts comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan
- Develops support systems to meet client needs, coordinates and facilitates move-in activities, rental negotiations, and service referrals as required
- May make home and field visits
- Monitors case managers on a regular basis to determine quality and effectiveness of services provided
- Review cases with Program Coordinator and Case Management Team
- Audit case file on a regular basis for completeness and accuracy
- Conducts crisis intervention as necessary
- Assists case managers by identifying and coordinating a variety of available services necessary for veterans and families to maintain/obtain self-sufficiency and family stabilization
- Makes referrals to available VA/community providers for therapeutic, social, educational, and medical resources, as appropriate
- Provides support to case managers, clients and families through ongoing case conferencing, counseling, and advocacy
- Conducts comprehensive file reviews and assessment of data collected to assure all necessary documentation is collected by case managers for program services eligibility purposes
- Assure all program assets and file documents are maintained and secure for all client records
- Develops, performs, and assists with workshops pertaining to program services that meet client needs
- Participates and assists with outreach events
- Other duties as assigned
Requirements:
- Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
Education:
- Associate's Degree in Social Work or related field or
- A combination of education and relevant experience (Two years' total).
- Completion of VOALA Case Management training within 6 months of hire.
Experience:
- Minimum of 2 years of experience as a case manager;
- Proven Leadership ability
Preferred Qualifications:
- Bachelor's Degree (Social Work or related)
- 3 years of experience working with target population
- Experience in supervision or lead role preferred
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