Technical Support Specialist
4 weeks ago
As a Help Desk Analyst (Telecommunications) at ISHPI Information Technologies, Inc., you will provide technical support for wireless telecommunication devices and office administration. This role is in support of the Naval Surface Warfare Command in Panama City, Florida.
Key Responsibilities
• Provide data entry, help desk support, and overall customer service for wireless telecommunication devices and office administration.
• Issue government smartphones, tablets, and hotspots.
• Configure, test, install Purebred and Flank Speed applications, as well as any future mobile applications as directed by NSWC PCD command, on government smartphones.
• Provide technical assistance for users with government smartphones.
• Receive and prepare government telecom devices for re-issuance.
• Maintain inventory and accountability of all government telecom assets.
• Perform functions such as acquiring knowledge and staying current with DoD CAC Personal Identification Number (PIN) reset application utility, collecting and supporting responses to data calls.
• Utilize word processing, scheduling, spreadsheet, SharePoint Online, and database applications.
• Exercise interpersonal skills to support customers in identifying, correcting or reporting system and equipment performance problems.
Requirements
• HS Diploma or equivalent. Bachelor's degree preferably in STEM from an accredited institution preferred.
• 1-2 years of related experience required. Prior experience in related environment preferred.
• Proficient with Microsoft Windows and Server, Linux, Mac, Apple iOS, Microsoft Office, Microsoft Teams, Microsoft SharePoint, Alloy Navigator, and ServiceNow
• DoD 8570 IAT Level II Certification such as: CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND or SSCP
• Requires U.S. Citizenship and an active government security clearance.
About ISHPI Information Technologies, Inc.
ISHPI Information Technologies, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, or status as a protected veteran.
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