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Freight Operations Associate
2 months ago
APPARATUS is a designer and manufacturer renowned for its exclusive collection of premium lighting, furniture, and decorative objects. Our products are crafted both in-house and in collaboration with top-tier external partners, and are distributed worldwide.
KEY RESPONSIBILITIES:
- Serve as the main liaison for freight carriers.
- Manage both international and domestic outgoing shipments utilizing commercial services (UPS, DHL, FedEx), freight forwarders, and last-mile delivery services.
- Prepare and finalize all necessary shipping documentation and transactions with each carrier; develop proficiency in the shipping systems of major carriers.
- Act as the final point of contact and customer service representative between APPARATUS and clients, collaborating with Sales and clients to ensure successful product delivery; maintain comprehensive shipping records and provide tracking and shipping information to clients and the Sales team as required.
- Offer quotes, status updates, and exemplary customer service to both clients and internal teams.
- Investigate and resolve shipment issues (e.g., incorrect or returned packages, missed delivery commitments) and assist with client inquiries.
- Review and approve all freight invoices, flagging those that exceed the quoted amount or are above standard rates.
- Perform administrative tasks including reconciling and submitting expenses.
- Utilize Salesforce to access and maintain client and shipment information and communicate with the Manufacturing and Sales teams.
- Analyze Salesforce reports to prioritize tasks and timelines; organize work to meet those deadlines.
- Ensure the accuracy of all product information.
- Identify and communicate all shipping issues to the Director of Warehouse and Logistics and the sales opportunity owner.
- Acquire and maintain in-depth knowledge of products and departmental operations.
- Understand the department's operations, its dependencies, and its impact on external processes and personnel.
- Excellent verbal and written communication skills.
- Detail-oriented with strong organizational abilities.
- Effective time management and follow-through skills to meet deadlines and resolve outstanding issues.
- Analytical problem-solving skills; proficient in Excel and Salesforce, with the ability to create and utilize reports and dashboards.
- Sound judgment and decision-making capabilities involving qualitative or subjective measures.
- Self-driven individual who takes initiative, communicates proactively, and thrives in a culture of excellence.
- Able to promote open communication, accept delegation, manage upwards, respond effectively to feedback, and seek assistance when necessary.
- Desire to contribute to a small team, demonstrating flexibility and adaptability to achieve company objectives.
- Trustworthy with sensitive, confidential, and proprietary information.
- Annual respirator fit test and medical clearance required.
- High school diploma or GED.
- Experience in a fast-paced environment that prioritizes consistency, efficiency, and excellence.
- Previous involvement in projects requiring sustained focus over extended periods.
- Full-time studio hours: Monday-Friday 9:00 AM - 5:00 PM.
- Availability for longer hours and weekends as needed.
- Initial skills assessment will occur shortly after the start date.
- Regular check-ins.
- Annual performance evaluations.