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Store Operations Director

2 months ago


Vienna, Virginia, United States Smoothie King (SKFI) Full time
Job Description

**About the Role**

We are seeking a highly motivated and experienced Business Development Manager to join our team at Smoothie King (SKFI). As a Business Development Manager, you will be responsible for cultivating a positive and productive work environment that fosters collaboration and growth within the store team.

**Key Responsibilities**

  • Team Management:
    • Develop and implement effective strategies for recruiting, training, and retaining top talent who share our vision and values.
    • Plan and coordinate schedules to meet the needs of both team members and customers.
    • Delegate tasks and responsibilities to ensure successful store operations.
  • Learning and Development:
    • Provide ongoing training and development opportunities to enhance team members' skills and knowledge.
    • Identify knowledge and skill gaps in new team members and create customized training programs for improvement.
    • Support team members' career growth by identifying potential career paths, providing mentorship, and facilitating internal mobility.
  • Operational Excellence and Continuous Improvement:
    • Utilize operational tools to consistently deliver the Smoothie King Experience and identify opportunities for improvement.
    • Ensure compliance with food safety guidelines, store appearance, and cleanliness standards.
    • Manage cash activities and validate and reconcile cash and time logs for accuracy and coaching opportunities.
  • Sales and Inventory:
    • Optimize product placement and quantities to drive sales growth and minimize waste.
    • Review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement.
    • Develop local store marketing plans to support brand initiatives, including community outreach through marketing and special events.
  • Culture and Team Engagement:
    • Foster a positive work environment, encourage open communication, and promote team member involvement in decision-making processes.
    • Lead the team by setting clear performance expectations, providing regular feedback and coaching, and conducting progress reports.
    • Recognize and reinforce individual and team accomplishments using existing tools and programs.

**Requirements**

  • Bachelor's degree in business, hospitality management, or a related field.
  • Minimum 2 years' experience as a manager or supervisor in a restaurant or retail customer service business.
  • Valid driver's license and ability to provide proof of adequate car insurance.
  • Basic computer knowledge (Microsoft Word, Excel, and general POS functionality).
  • Experience with OSHA, EEOC, and other federal and state laws and local statutes.
  • ServSafe Certification.