City of New York Community Outreach Coordinator

4 days ago


New York, New York, United States City of New York Full time
About the Role

The Customer Service Monitor position is an excellent opportunity to make a positive impact on the lives of New Yorkers. As a key member of the Home Energy Assistance Program team, you will work closely with various stakeholders to provide vital support to those in need.

Key Responsibilities
  • Facilitate communication between HRA units, city agencies, customers, and community organizations to address heat-related issues and process applications.
  • Assist clients with inquiries and draft relevant correspondence.
  • Promote awareness and understanding of HEAP services among individuals, groups, and organizations.
  • Develop and deliver training programs for community-based professionals on HEAP procedures and the application process.
  • Evaluate the effectiveness of outreach efforts and implement improvements as needed.
What We Offer

The City of New York offers a competitive salary range of $68,000 - $83,000 per year, depending on qualifications and experience. Additionally, our employees enjoy a comprehensive benefits package, including medical, dental, and vision coverage, as well as access to paid time off and retirement plans.



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