Community Outreach Coordinator
5 days ago
We are seeking a skilled Community Associate to join our team at the Department of Homeless Services in New York City. As a Community Associate, you will be responsible for facilitating the intake and assessment process for clients seeking shelter services. This role requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.
About the Role
The Community Associate will serve as a liaison between the community and the Department of Homeless Services. You will be responsible for interviewing families, issuing social service referrals, and maintaining liaison with various community shelters to convey shelter placement information and facilitate transportation to shelter. Additionally, you will handle client inquiries with the highest level of confidentiality and sensitivity during the application process.
Responsibilities
* Record all information pertaining to client information and social service referrals by utilizing the online CARES and Q-Flow systems
* Accurately input codes to register applicants for temporary housing office; convey shelter placement information and facilitate transportation to shelter
* Interview families and issue social service referrals; maintain liaison with various community shelters to convey shelter placement information and facilitate transportation to shelter
* Handle onsite/offsite client inquiries with the highest level of confidentiality and sensitivity during the application process
* Coordinate the transfer of case records, forms, and referrals to receiving shelters
* Perform high-level responsible clerical duties, as assigned by the Site Manager, such as preparing written reports that share information regarding shelter placements; collect, analyze, and evaluate on-site and statistical data from various sources, and communicate the results to superior
Requirements
To be considered for this role, you must have a high school graduation or equivalent and three years of experience in community work or community-centered activities in an area related to duties described above. Alternatively, education and/or experience equivalent to
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