Expert IT Services Specialist

6 days ago


Deerfield Beach, Florida, United States CSPI Technology Solutions Full time

Job Summary

CSPi Technology Solutions is seeking an Expert IT Services Specialist to join our team. This role is a key part of our Managed Services division and requires a highly skilled individual who can provide top-notch technical support and services to our clients.

About the Role

This position will be responsible for providing phone and email support to a wide range of clients, establishing positive relationships with them, and learning and working with new technologies on a constant basis.

Key Responsibilities

  • Provide exceptional technical support to clients via phone and email
  • Establish long-lasting relationships with clients through outstanding communication and interpersonal skills
  • Learn and work with new technologies to stay up-to-date with industry developments
  • Complete tasks individually and as part of a team
  • Enter all work into CSPi's Professional Service Automation (PSA) tool, ConnectWise
  • Inform management and key client personnel of operational and procedural deficiencies when encountered
  • Perform investigative analysis and provide accurate, thorough answers to customer inquiries in a timely manner
  • Resolve and support technical issues via telephone and email
  • Manage queues to achieve CSPi's SLAs in a timely manner and provide Quality Assurance standards for work performed
  • Interface with customers' executives, technical representatives, partners, and internal employees to ensure smooth operations
  • Review and attend to daily customer checklists
  • Maintain and verify that all backup systems are running optimally for internal and external clients
  • Maintain and update anti-virus software for internal and external clients
  • Patch Microsoft Windows and third-party vendors as required
  • Optimize critical and standards alerts generated by CSPi's ConnectWise application
  • Contribute to designated functions within onboarding new clients

Requirements

  • Bachelor's degree in Computer Science or related field
  • ITIL Foundations certification preferred
  • CompTIA A+ certification preferred
  • Experience with Windows 10, Windows Servers, Active Directory, VMware, Citrix, Microsoft Exchange/Office 365
  • Excellent communication and interpersonal skills
  • Able to work collaboratively and independently in a fast-paced environment
  • Former Managed Services experience preferred
  • Knowledge of Managed Services ticketing systems, PSA tools, RMM tools (ConnectWise)
  • Familiarity with DNS, DHCP, and TCP/IP
  • Knowledge of Apple OS and Devices a plus
  • Knowledge of Microsoft Azure / Intune a plus

What We Offer

  • Estimated salary: $85,000 - $110,000 per year, depending on experience
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive benefits package


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