Expert IT Services Specialist
6 days ago
Job Summary
CSPi Technology Solutions is seeking an Expert IT Services Specialist to join our team. This role is a key part of our Managed Services division and requires a highly skilled individual who can provide top-notch technical support and services to our clients.
About the Role
This position will be responsible for providing phone and email support to a wide range of clients, establishing positive relationships with them, and learning and working with new technologies on a constant basis.
Key Responsibilities
- Provide exceptional technical support to clients via phone and email
- Establish long-lasting relationships with clients through outstanding communication and interpersonal skills
- Learn and work with new technologies to stay up-to-date with industry developments
- Complete tasks individually and as part of a team
- Enter all work into CSPi's Professional Service Automation (PSA) tool, ConnectWise
- Inform management and key client personnel of operational and procedural deficiencies when encountered
- Perform investigative analysis and provide accurate, thorough answers to customer inquiries in a timely manner
- Resolve and support technical issues via telephone and email
- Manage queues to achieve CSPi's SLAs in a timely manner and provide Quality Assurance standards for work performed
- Interface with customers' executives, technical representatives, partners, and internal employees to ensure smooth operations
- Review and attend to daily customer checklists
- Maintain and verify that all backup systems are running optimally for internal and external clients
- Maintain and update anti-virus software for internal and external clients
- Patch Microsoft Windows and third-party vendors as required
- Optimize critical and standards alerts generated by CSPi's ConnectWise application
- Contribute to designated functions within onboarding new clients
Requirements
- Bachelor's degree in Computer Science or related field
- ITIL Foundations certification preferred
- CompTIA A+ certification preferred
- Experience with Windows 10, Windows Servers, Active Directory, VMware, Citrix, Microsoft Exchange/Office 365
- Excellent communication and interpersonal skills
- Able to work collaboratively and independently in a fast-paced environment
- Former Managed Services experience preferred
- Knowledge of Managed Services ticketing systems, PSA tools, RMM tools (ConnectWise)
- Familiarity with DNS, DHCP, and TCP/IP
- Knowledge of Apple OS and Devices a plus
- Knowledge of Microsoft Azure / Intune a plus
What We Offer
- Estimated salary: $85,000 - $110,000 per year, depending on experience
- A dynamic and supportive work environment
- Ongoing training and development opportunities
- A competitive benefits package
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