Customer Service Director for Marine Recreation

5 days ago


Knoxville, Tennessee, United States Brunswick Corporation Full time

About Brunswick Corporation

Brunswick is a global leader in the marine industry, committed to innovation and excellence. Our mission is to deliver complete satisfaction to our customers, while also prioritizing authenticity and excellence within our culture.

Job Overview

We are seeking an experienced Customer Service Director to join our team at Bayliner and Heyday Wake boats. This role will be responsible for managing a global team that plays a critical role in the success of our business, ensuring the satisfaction of our valued consumers.

Key Responsibilities

  • Lead and develop a team focused on VBG technical service, manufactured parts, escalated consumer issues, and field service technicians.
  • Evaluate and implement strategies for customer care and technical teams in different customer tiers with varying levels of customer touch.
  • Collaborate with the plant to influence quality enhancements by sharing feedback from the field and leading dealer quality roundtables.
  • Develop service revenue opportunities in partnership with category management.
  • Analyze data to make strategic business decisions and drive improvements to Brand products, services, and processes.
  • Serve as the customer service point of contact for finance, legal, and other functions on warranty claims, repairs, and various aspects related to consumer and dealer field service issues.

Requirements

  • Bachelor's degree required; advanced degree preferred.
  • Boating knowledge required; willingness to learn and participate in boating required.
  • 5 or more years of successful management experience in a forward-thinking customer service department.
  • Ability to effectively communicate within all areas of the company and act as a team player.
  • Advanced proficiency in Microsoft Office applications (Excel, PowerPoint, and Access).
  • Experience working with Salesforce.com preferred; CRM experience required.

Estimated Salary: $85,000 - $110,000 per year

Why Work at Brunswick?

Brunswick offers valuable benefits, including a competitive 401(k) plan with company match, health benefits, paid time off, and a robust Wellness Program. We prioritize growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what we're looking for, please consider applying.



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