Customer Service Associate

6 days ago


Knoxville, Tennessee, United States Harper Volkswagen Full time

At Harper Volkswagen, we are seeking a skilled and motivated Customer Service Associate to join our team. This role will play a vital part in ensuring the delivery of exceptional customer experiences.

About Us

We are an esteemed automotive group with a long history of excellence in sales and service. Our commitment to customer satisfaction is unwavering, and we take pride in providing top-notch staff, state-of-the-art facilities, and numerous awards for both sales and service.

Job Summary

This position requires a highly organized and efficient individual to handle various tasks, including answering phone calls, directing customers to the correct department, and closing service tickets. If you possess excellent communication skills, a positive attitude, and the ability to work well under pressure, we encourage you to apply.

Responsibilities
  • Answer dealership phones in a professional and courteous manner.
  • Direct customers to the appropriate department or personnel.
  • Closing service tickets in a timely and accurate manner.
  • Process payments efficiently.
Requirements
  • Excellent communication and interpersonal skills.
  • Able to multitask and work well under pressure.
  • Punctual and reliable.
Compensation and Benefits

We offer a competitive salary of $35,000 per year, based on industry standards and location. Additionally, our benefits package includes opportunities for growth and development within the company.



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