Patient Care Coordinator

3 weeks ago


Raleigh, North Carolina, United States Raleigh Ophthalmology Full time

About Raleigh Ophthalmology

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Raleigh Ophthalmology is a leading provider of comprehensive eye care services in the Raleigh-Durham area. Our mission is to provide exceptional patient care and deliver innovative solutions in eye care.

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Job Description

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We are seeking a highly organized Call Center Representative to join our team. As a Call Center Representative, you will serve as the first point of contact for patients, answering phone calls, addressing inquiries, and scheduling appointments.

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Main Responsibilities

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  • ">
  • Phone Handling">

You will answer incoming calls from patients and address their inquiries, concerns, and requests in a friendly and professional manner.

">Scheduling">

You will schedule, reschedule, and confirm appointments for patients across various ophthalmology sub-specialties.

">Verifying Patient Info">

You will verify patient information and obtain necessary medical information to create a comprehensive medical advisory.

">Electronic Health Records Update">

You will update electronic health records (EHR) accurately and efficiently.

">Medical Information Provision">

You will provide accurate and detailed information about healthcare services, procedures, and insurance coverage to patients.

">Collaboration with Healthcare Providers">

You will collaborate with external medical professionals such as referring doctor offices and other internal departments to ensure seamless patient care coordination.

">Maintenance of Physician Schedule">

You will maintain cohesive physician schedules for affiliated practices and locations.

">Documentation">

You will document call interactions and relevant patient information accurately in the call center software system.

">Confidentiality Adherence">

You will adhere to strict confidentiality standards and maintain patient privacy in accordance with HIPAA regulations.

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Requirements

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  • ">
  • Education">

A high school diploma or equivalent; associate's degree or certification in healthcare administration is a plus.

">Experience">

Previous experience in a call center, customer service, or healthcare setting is advantageous. Previous ophthalmology experience a plus.

">Skills">

Strong communication skills, both verbal and written, with the ability to communicate complex medical information clearly. Empathy, compassion, and a customer-focused mindset when dealing with patients. Familiarity with medical terminology, healthcare procedures, and insurance concepts.

">Technical Skills">

Proficiency in using call center software, databases, and electronic health records (EHR) systems. Excellent multitasking skills and the ability to work under pressure. Strong problem-solving abilities to address patient inquiries effectively.

">Professionalism">

The ability to maintain professionalism and composure during stressful situations. Understanding of HIPAA regulations and patient confidentiality.

">Personal Qualities">

A positive attitude, adaptability, and a willingness to learn and grow in a dynamic healthcare environment.

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Benefits

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  • Competitive Salary">

The salary range for this position is $45,000 - $65,000 per year.

">Comprehensive Benefits Package">

We offer a comprehensive benefits package, including medical, dental, vision, 401k w/ match, HSA/FSA, telemedicine, and a generous PTO package.

">Opportunities for Growth">

We offer opportunities for growth and development within the organization.

">Inclusive Work Environment">

We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Earned Salary: $45,000 - $65,000 per year

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Location: Raleigh, NC

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Estimated Annual Salary Range: $57,125 based on industry averages for this role in the location mentioned above



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