Patient Care Coordinator
3 weeks ago
About Raleigh Ophthalmology
">Raleigh Ophthalmology is a leading provider of comprehensive eye care services in the Raleigh-Durham area. Our mission is to provide exceptional patient care and deliver innovative solutions in eye care.
">Job Description
">We are seeking a highly organized Call Center Representative to join our team. As a Call Center Representative, you will serve as the first point of contact for patients, answering phone calls, addressing inquiries, and scheduling appointments.
">Main Responsibilities
">- ">
- Phone Handling">
You will answer incoming calls from patients and address their inquiries, concerns, and requests in a friendly and professional manner.
">Scheduling">You will schedule, reschedule, and confirm appointments for patients across various ophthalmology sub-specialties.
">Verifying Patient Info">You will verify patient information and obtain necessary medical information to create a comprehensive medical advisory.
">Electronic Health Records Update">You will update electronic health records (EHR) accurately and efficiently.
">Medical Information Provision">You will provide accurate and detailed information about healthcare services, procedures, and insurance coverage to patients.
">Collaboration with Healthcare Providers">You will collaborate with external medical professionals such as referring doctor offices and other internal departments to ensure seamless patient care coordination.
">Maintenance of Physician Schedule">You will maintain cohesive physician schedules for affiliated practices and locations.
">Documentation">You will document call interactions and relevant patient information accurately in the call center software system.
">Confidentiality Adherence">You will adhere to strict confidentiality standards and maintain patient privacy in accordance with HIPAA regulations.
">">Requirements
">- ">
- Education">
A high school diploma or equivalent; associate's degree or certification in healthcare administration is a plus.
">Experience">Previous experience in a call center, customer service, or healthcare setting is advantageous. Previous ophthalmology experience a plus.
">Skills">Strong communication skills, both verbal and written, with the ability to communicate complex medical information clearly. Empathy, compassion, and a customer-focused mindset when dealing with patients. Familiarity with medical terminology, healthcare procedures, and insurance concepts.
">Technical Skills">Proficiency in using call center software, databases, and electronic health records (EHR) systems. Excellent multitasking skills and the ability to work under pressure. Strong problem-solving abilities to address patient inquiries effectively.
">Professionalism">The ability to maintain professionalism and composure during stressful situations. Understanding of HIPAA regulations and patient confidentiality.
">Personal Qualities">A positive attitude, adaptability, and a willingness to learn and grow in a dynamic healthcare environment.
">">Benefits
">- ">
- Competitive Salary">
The salary range for this position is $45,000 - $65,000 per year.
">Comprehensive Benefits Package">We offer a comprehensive benefits package, including medical, dental, vision, 401k w/ match, HSA/FSA, telemedicine, and a generous PTO package.
">Opportunities for Growth">We offer opportunities for growth and development within the organization.
">Inclusive Work Environment">We celebrate diversity and are committed to creating an inclusive environment for all employees.
">">Earned Salary: $45,000 - $65,000 per year
">Location: Raleigh, NC
">Estimated Annual Salary Range: $57,125 based on industry averages for this role in the location mentioned above
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