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Front Desk Agent

2 months ago

Miami, United States AccorHotel Full time
Job Title: Front Desk Agent - SLS LUX

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at SLS LUX in Miami. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:
  • Welcoming and checking in guests, ensuring a warm and personalized experience
  • Providing accurate and timely information about hotel services, amenities, and local attractions
  • Handling guest requests and resolving any issues in a professional and courteous manner
  • Managing guest accounts, including room assignments, rate changes, and special requests
  • Collaborating with other departments to ensure seamless guest service
Requirements:
  • Bachelor's degree preferred, high school diploma or equivalent required
  • 1-2 years of experience in a public contact position, preferably in an upscale hotel
  • Ability to work overnight shifts and weekends
  • Intermediate to proficient understanding of computer systems, including Opera, Go Concierge, and HotSOS
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.