Front Desk Agent

4 weeks ago


Miami, United States AccorHotel Full time
Job Title: Front Desk Agent - SLS LUX

Company Description

We are seeking a highly skilled and experienced Front Desk Agent to join our team at SLS LUX in Miami. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:
  • Welcome and check-in guests, ensuring a warm and welcoming experience
  • Provide accurate and timely information about hotel services, amenities, and local attractions
  • Handle guest requests and resolve issues in a professional and courteous manner
  • Manage guest accounts, including billing and payment processing
  • Collaborate with other departments to ensure seamless guest experience
Requirements:
  • High school diploma or equivalent required; Bachelor's degree preferred
  • 1-2 years of experience in a public contact position, preferably in an upscale hotel
  • Ability to work overnight shifts and weekends
  • Intermediate to proficient understanding of computer systems, including Opera and HotSOS
  • Excellent communication and interpersonal skills
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

AccorHotel is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.


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