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Customer Service Representative

2 months ago

Henderson, Nevada, United States Rapid Response Monitoring Full time
Job Summary

We are seeking a highly skilled and dedicated Customer Service Representative to join our team at Rapid Response Monitoring. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to emergency signals, and ensuring the safety and security of our clients.

Key Responsibilities
  • Provide detailed and empathetic customer service to our clients, resolving issues and answering questions in a timely and professional manner.
  • Respond to emergency signals, verifying and dispatching authorities as necessary to ensure the safety and security of our clients.
  • Process inbound and outbound calls from customers and authority agencies in a call center setting.
  • Maintain accurate records and reports, ensuring compliance with company protocols and procedures.
  • Collaborate with our team to ensure seamless communication and effective resolution of customer issues.
Requirements
  • Associate degree or equivalent military experience, or 2+ years of relevant work experience in customer service.
  • Proficient computer, written, and verbal skills, with comfort using a headset in a high call volume setting.
  • Ability to work rotating shifts, including holidays and weekends, and maintain a steady work schedule.
  • Successfully clear drug screen and background check to meet industry and security licensing requirements.
What We Offer
  • Competitive salary and shift differentials for hours worked outside of standard business hours.
  • Medical, dental, vision, and 401k benefits.
  • Additional compensation for bilingual in Spanish.
  • Paid vacation and sick time.
  • Wellness program and wellness days off.
  • Internal advancement opportunities.

Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems, dedicated to protecting life and property. We are an equal opportunity employer and offer a dynamic and professional work environment. If you are a motivated and customer-focused individual looking for a rewarding career opportunity, we encourage you to apply.