Network Operations Center Engineer

1 day ago


Jackson, Michigan, United States Omni Inclusive Full time
Job Title: NOC Engineer

Omni Inclusive is seeking a highly skilled NOC Engineer to join our team. As a NOC Engineer, you will be responsible for monitoring and escalating critical events affecting customer production environments.

Key Responsibilities:
  • Monitor and escalate critical events to ensure minimal downtime and optimal system performance.
  • Collaborate with technical support teams to resolve incidents and provide status updates.
  • Generate and publish application performance reports to stakeholders.
  • Provide notification to customers and service teams for Severity 1 events.
  • Own the communication bridge for Severity Level 1 incidents, handling the entire life cycle to resolution.
  • Serve as a central point of contact for technical support teams, including status updates for ongoing incidents.
  • Stay up-to-date with new technologies and be willing to learn and adapt.
  • Work in shifts 24x7, including weekends and holidays.
  • Create, update, and document system processes and tasks as required.
  • Collaborate with network engineers, systems administrators, and software engineers on technology and hardware upgrades.
  • Work closely with wireless technology groups.
  • Stay current with Cisco IOS and APIC, Juniper JUNOS, Palo Alto firewalls, and wireless technology (Cisco, Aruba, Juniper Mist, Meraki).
  • Understand SDN Technology (SDWAN, NSX, or similar) and layer 2 and 3 network concepts.
  • Troubleshoot connectivity issues and understand routing protocols, OSPF, and BGP.
  • Stay familiar with WAN networking concepts, network documentation, IT Service Management applications, and monitoring tools and automation concepts.
Requirements:
  • 4+ years of experience supporting event monitoring, preferably with alert monitoring tools like Open View Operations or SolarWinds.
  • Hands-on experience with incident management and handling, ITSM tools like ServiceNow, and telecommunication equipment knowledge (radio, wireless networks, IT communication tower hardware).
  • Application monitoring experience, preferably with SAP Monitoring and tools like SolMan or CA Wily.


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