Appointment Scheduling Manager
2 weeks ago
Tanner Memorial Clinic is seeking a dedicated Scheduling Supervisor to oversee our appointment management team.
Location: Kaysville
Hours: Full-Time
Key Responsibilities:- Supervise the scheduling and switchboard personnel.
- Ensure optimal staffing schedules to accommodate patient needs and clinic operations.
- Provide training on scheduling policies and procedures to team members.
- Assist in resolving complex customer service issues.
- Handle appointment-related phone inquiries as necessary.
- Monitor and coordinate physician schedules to ensure efficient appointment management.
- Support team dynamics and address challenges to maintain a positive work environment.
- Oversee the recruitment, training, and performance evaluation of scheduling staff.
- Collaborate with IT to enhance and maintain the scheduling software.
- Act as a resource for schedulers encountering patient-related issues.
- Generate and analyze reports on scheduling trends and patient feedback, recommending improvements.
- Manage various reports, including daily, weekly, and on-call summaries.
- Coordinate the monthly on-call schedule and communicate updates effectively.
- Maintain the after-hours/on-call calendar and ensure timely updates.
- Oversee Televox reporting and scheduling of ASL interpreters.
- Track and manage physician call history for effective scheduling.
- Monitor staff call volumes for performance assessment.
Education:
- High school diploma is required.
Experience:
- Prior experience in a supervisory or leadership capacity is preferred.
Additional Requirements:
- Thorough understanding of medical office operations, ethics, and confidentiality standards.
- Proficiency in database management and medical office software.
- Strong analytical skills and problem-solving abilities.
- Exceptional customer service and communication skills.
- Familiarity with telephone and voicemail systems.
- Consistent and reliable attendance is crucial for this role.
Knowledge:
- Understanding of medical scheduling protocols.
- Familiarity with medical terminology for effective communication.
- Awareness of confidentiality regulations regarding patient information.
Skills:
- Adept at training new staff on scheduling systems.
- Ability to assess and enhance scheduler performance.
- Skilled in providing support for scheduling-related inquiries.
Abilities:
- Clear communication of instructions and expectations.
- Collaborative approach to working with clinicians and staff.
- Capacity to analyze data and propose actionable improvements.
Equipment Utilized:
- Standard office equipment, with a focus on telecommunication and computer systems.
Work Environment:
- Office setting, well-lit and ventilated, with minimal patient interaction.
Mental/Physical Requirements:
- Primarily sedentary work with occasional walking and reaching.
- Repetitive computer use may require ergonomic considerations.
- Ability to manage stress related to patient scheduling challenges.
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