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Appointment Scheduling Manager

2 months ago

Kaysville, Utah, United States Tanner Memorial Clinic Full time
Job Overview

Tanner Memorial Clinic is seeking a dedicated Scheduling Supervisor to oversee our appointment management team.

Location: Kaysville

Work Schedule: Full-Time

Key Responsibilities:
  • Supervise the scheduling and switchboard personnel.
  • Ensure optimal staff scheduling to accommodate patient needs and clinic operations.
  • Provide training on scheduling protocols and switchboard operations.
  • Address escalated customer service issues effectively.
  • Handle appointment-related phone inquiries as necessary.
  • Monitor physician schedules and collaborate with doctors to ensure efficient appointment management.
  • Support team dynamics and resolve complex scheduling challenges.
  • Oversee recruitment, training, and performance evaluation of scheduling staff to align physician availability with patient preferences.
  • Work with IT to maintain and enhance the scheduling software.
  • Act as a resource for appointment schedulers facing patient-related challenges.
  • Generate and analyze reports on scheduling trends, patient feedback, and operational outcomes, providing recommendations for enhancements.
  • Manage various reporting tasks including daily, weekly, and on-call reports.
  • Coordinate the monthly on-call schedule for physicians and ensure timely updates.
  • Compile information for after-hours scheduling and distribute to relevant staff.
  • Oversee Televox reporting.
  • Arrange for ASL interpreter services and manage associated costs.
  • Maintain a record of physician call history for scheduling purposes.
  • Monitor staff call volumes.
Qualifications:

Education:

  • High school diploma is mandatory.

Experience:

  • Prior experience in a supervisory or leadership capacity is preferred.

Additional Requirements:

  • In-depth knowledge of medical office operations, ethics, confidentiality, and HIPAA regulations.
  • Proficiency in database management and medical office software.
  • Strong analytical skills and problem-solving abilities.
  • Exceptional customer service and communication skills.
  • Familiarity with telecommunication systems.
  • Consistent and reliable attendance is crucial.
Performance Expectations:

Knowledge:

  • Understanding of medical scheduling protocols.
  • Familiarity with medical terminology for effective communication.
  • Awareness of confidentiality standards for patient information.

Skills:

  • Adept at training new staff on scheduling systems.
  • Ability to assess and improve scheduler performance.
  • Resourceful in assisting schedulers with system-related inquiries.

Abilities:

  • Clear communication of instructions.
  • Collaboration with clinical staff to fulfill scheduling needs.
  • Capability to analyze data and suggest improvements.

Equipment Utilized:

  • Standard office equipment, with a focus on telephones and computers.

Work Environment:

  • Medical office setting, well-lit and ventilated, with minimal patient interaction.

Mental/Physical Requirements:

  • Primarily sedentary with some movement required.
  • Repetitive computer use may necessitate ergonomic considerations.
  • Occasional stress may arise from managing scheduling conflicts.