Client Care Specialist

1 month ago


Bronx, New York, United States HELP USA Full time
Program Overview

HELP USA is a leading nonprofit organization dedicated to providing comprehensive services to individuals and families experiencing homelessness. Our mission is to ensure that everyone has a place to call home.

Job Summary

We are seeking a highly motivated and compassionate Client Care Coordinator to join our team at one of our shelters for families with children. As a Client Care Coordinator, you will play a critical role in helping families in crisis with mental health, domestic violence, and substance abuse counseling. You will work closely with our multidisciplinary team to provide psychosocial assessments and develop individualized plans to ensure positive outcomes for the families we serve.

Key Responsibilities
  • Conduct psychosocial assessments and develop individualized plans for families in crisis
  • Provide mental health, domestic violence, and substance abuse counseling to families
  • Work closely with our multidisciplinary team to ensure positive outcomes for families
  • Participate in our trauma-informed care approach to service delivery
Requirements
  • Master's degree in Social Work or related field
  • Compassion and respect for parents and children experiencing homelessness
  • Knowledge of child and adolescent development, emotional/behavioral health, mental health, parent-child relationship, family dynamics, and diagnostic classification
Preferred Qualifications
  • Bilingual (English/Spanish) to serve our predominantly Spanish-speaking client population
Benefits
  • Competitive hourly rate of $29.12
  • Generous paid time off
  • 401(k) plan with company contribution
  • Health insurance through Cigna, including dental and vision
About HELP USA

HELP USA is a nonprofit organization dedicated to providing comprehensive services to individuals and families experiencing homelessness. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives.



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