Senior Customer Facing Manager
2 weeks ago
CyberCore Technologies is seeking a highly experienced Senior Customer Facing Manager to lead our team of digital services engineers and administrators. As a key member of our leadership team, you will be responsible for providing guidance, mentorship, and support to our team, fostering a culture of collaboration, innovation, and continuous improvement.
Key Responsibilities:- Leadership and Team Management: Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support.
- Service Delivery Management: Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.
- Strategic Planning and Execution: Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.
- Technical Expertise and Solution Design: Provide technical leadership in the design, implementation, and maintenance of IT services.
- Customer Relationship Management: Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.
- Twenty (20) years of experience as an SE in programs and contracts of similar scope.
- Demonstrated experience in planning and leading Systems Engineering efforts.
- Ability to collaborate effectively across departments and with external stakeholders.
- Customer focused and result oriented.
- Demonstrated experience in team leadership, strategic planning, and project management.
- Excellent communication and interpersonal skills.
- Senior Level Management.
- Strong analytical and problem-solving abilities, with a keen attention to detail.
- Strong technical background with expertise in enterprise IT services.
- IAT Level 2 certificate is required within 6 months of start date.
- Active TS/SCI Clearance with Polygraph required.
- Health Insurance to ensure you and your family stay healthy and well.
- Dental and Vision Insurance for preventive and routine care.
- Basic Life Insurance and Disability Insurance to provide peace of mind for you and your loved ones.
- Paid Holidays and Paid Time Off (PTO) to help you relax, recharge, and enjoy life.
- Paid Parental Leave for new parents to focus on family.
- Tuition Reimbursement to support your professional growth and education.
- A 401(k) plan with a company match to help you plan for your future.
CyberCore Technologies is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to fostering a supportive and enriching environment where you can thrive both personally and professionally.
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