Senior Customer Facing Manager

2 weeks ago


Annapolis, Maryland, United States CyberCore Technologies Full time
Job Title: Senior Customer Facing Manager

CyberCore Technologies is seeking a highly experienced Senior Customer Facing Manager to lead our team of digital services engineers and administrators. As a key member of our leadership team, you will be responsible for providing guidance, mentorship, and support to our team, fostering a culture of collaboration, innovation, and continuous improvement.

Key Responsibilities:
  • Leadership and Team Management: Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support.
  • Service Delivery Management: Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.
  • Strategic Planning and Execution: Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.
  • Technical Expertise and Solution Design: Provide technical leadership in the design, implementation, and maintenance of IT services.
  • Customer Relationship Management: Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.
Requirements:
  • Twenty (20) years of experience as an SE in programs and contracts of similar scope.
  • Demonstrated experience in planning and leading Systems Engineering efforts.
  • Ability to collaborate effectively across departments and with external stakeholders.
  • Customer focused and result oriented.
  • Demonstrated experience in team leadership, strategic planning, and project management.
  • Excellent communication and interpersonal skills.
  • Senior Level Management.
  • Strong analytical and problem-solving abilities, with a keen attention to detail.
  • Strong technical background with expertise in enterprise IT services.
  • IAT Level 2 certificate is required within 6 months of start date.
  • Active TS/SCI Clearance with Polygraph required.
Benefits:
  • Health Insurance to ensure you and your family stay healthy and well.
  • Dental and Vision Insurance for preventive and routine care.
  • Basic Life Insurance and Disability Insurance to provide peace of mind for you and your loved ones.
  • Paid Holidays and Paid Time Off (PTO) to help you relax, recharge, and enjoy life.
  • Paid Parental Leave for new parents to focus on family.
  • Tuition Reimbursement to support your professional growth and education.
  • A 401(k) plan with a company match to help you plan for your future.

CyberCore Technologies is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to fostering a supportive and enriching environment where you can thrive both personally and professionally.


  • Senior Manager

    2 weeks ago


    Annapolis, Maryland, United States COMSO Full time

    About COMSO, Inc.COMSO, Inc. is a leading provider of IT services to federal government stakeholders. Our team of experts brings a wealth of knowledge and experience in IT systems, software development, and learning solutions. We are a recognized woman-owned small business with a strong presence in several states. Our commitment to excellence has earned us a...


  • Annapolis Junction, Maryland, United States COMSO Full time

    Customer Facing Senior ManagerAnnapolis Junction, MD (DescriptionAbout us:COMSO, Inc. is a powerhouse when it comes to empowering federal government stakeholders to fulfill their mission with confidence and efficiency. Our staff brings knowledgeable IT systems expertise, software development proficiency, innovative learning solutions for workforce...


  • Annapolis, Maryland, United States Rocket Software Full time

    Job Title: Senior Customer Success Manager At Rocket Software, we're committed to delivering exceptional customer experiences that drive long-term success. As a Senior Customer Success Manager, you'll play a critical role in ensuring our customers achieve their goals and objectives. Key Responsibilities: Develop and execute customer success strategies to...


  • Annapolis, Maryland, United States Sunrise Senior Living Full time

    About the RoleSunrise Senior Living is seeking a dedicated and compassionate Care Manager to join our team. As a Care Manager, you will play a vital role in providing exceptional care and services to our residents and their families.Key ResponsibilitiesBuild Meaningful Relationships: Develop strong relationships with residents and their families, providing...


  • Annapolis, Maryland, United States CyberCore Technologies Full time

    Job SummaryCyberCore Technologies is seeking a highly experienced Senior Manager of Digital Services to lead our team of digital services engineers and administrators. As a key member of our leadership team, you will be responsible for providing guidance, mentorship, and support to your team, while fostering a culture of collaboration, innovation, and...


  • Annapolis Junction, Maryland, United States Columbia Technology Partners Full time

    Job OverviewColumbia Technology Partners seeks a seasoned Senior Program Manager to lead our digital services team. As a key member of our organization, you will be responsible for overseeing the end-to-end delivery and operational management of customer-facing enterprise IT services.Key ResponsibilitiesLead a team of digital services engineers and...


  • Annapolis Junction, Maryland, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Senior Engagement Manager to join our team at Amazon Web Services (AWS). As a Senior Engagement Manager, you will be responsible for leading large-scale cloud transformation initiatives for our US Federal customers.Key ResponsibilitiesCollaborate with cross-functional teams to understand customer needs and...


  • Annapolis, Maryland, United States Sunrise Senior Living Full time

    About the Role:Sunrise Senior Living is seeking a dedicated and compassionate Senior Living Coordinator to join our team. As a key member of our assisted living department, you will be responsible for leading and facilitating the overall operation of the neighborhood, ensuring that our residents receive the highest quality care and services.Key...


  • Annapolis Junction, Maryland, United States Amazon Web Services, Inc. Full time

    About the RoleWe are seeking a highly skilled Senior Engagement Manager to join our team at Amazon Web Services, Inc. As a Senior Engagement Manager, you will be responsible for leading large-scale implementation consulting projects across multiple cross-functional teams. You will work closely with customers to understand their needs and develop solutions...


  • Annapolis, Maryland, United States Capital One Full time

    Job Title: Senior Platform EngineerCapital One is seeking a highly skilled Senior Platform Engineer to join our team. As a key member of our Associate Experience Technology team, you will be responsible for designing, implementing, and managing the Corporate Email pipelines.This role involves engineering work on the Corporate email platforms, email routing,...


  • Annapolis, Maryland, United States Annapolis Micro Systems Full time

    Job OpportunityWe are seeking a highly motivated and experienced Customer Program Manager to join our team at Annapolis Micro Systems, Inc. As a key member of our organization, you will be responsible for managing our input on customer programs from initial contact until the end of our involvement in the program.Key ResponsibilitiesManage Annapolis's input...


  • Annapolis, Maryland, United States ALIGN PRECISION Full time

    Job OverviewAs a Senior Customer Service Representative at ALIGN Precision, you will serve as the primary point of contact for all customer account management matters. Your primary responsibility will be to build and maintain strong, long-lasting client relationships, ensuring the timely and successful delivery of our solutions according to customer needs...

  • Senior Java Developer

    4 weeks ago


    Annapolis, Maryland, United States General Dynamics Full time

    Job Title: Senior Java DeveloperAt General Dynamics Information Technology (GDIT), we are seeking a highly skilled Senior Java Developer to join our team. As a Senior Java Developer, you will be responsible for designing, developing, and supporting production user-facing applications and backend software in support of mission objectives.Key...


  • Annapolis, Maryland, United States Sunrise Senior Living Full time

    About the RoleSunrise Senior Living is seeking a skilled Dining Room Care Manager to provide exceptional dining and table services to our residents in a safe and welcoming environment.ResponsibilitiesProvide dining and table services to residents in accordance with Sunrise Senior Living standardsAssist with training team members to ensure high-quality...


  • Annapolis, Maryland, United States Sunrise Senior Living Full time

    Job Summary:Sunrise Senior Living is seeking a highly skilled and compassionate Caregiver to join our team. As a key member of our care-focused community, you will provide exceptional care and support to our residents, fostering a sense of belonging and enhancing their overall quality of life.Responsibilities:Build Meaningful Relationships: Develop strong...


  • Annapolis, Maryland, United States Sunrise Senior Living Full time

    JOB OVERVIEW "Sunrise Senior Living is a place where people come together to make a difference in the lives of seniors." This experienced department leader is responsible for facilitating and leading the Assisted Living Neighborhood team. RESPONSIBILITIES & QUALIFICATIONS Responsibilities: - Develops and implements the overall operation of the...


  • Annapolis, Maryland, United States Sunrise Senior Living Full time

    Job OverviewSunrise Senior Living is a leading provider of senior living communities, and we're seeking a highly skilled and experienced leader to join our team as an Assisted Living Manager. As a member of our leadership team, you will play a critical role in ensuring the highest level of care and service for our residents.ResponsibilitiesOperational...


  • Annapolis, Maryland, United States Sunrise Senior Living Full time

    **Job Overview**Sunrise Senior Living is a leading provider of senior living communities, and we're seeking an experienced Department Leader to join our team. As a Department Leader, you will be responsible for leading and managing the Assisted Living Neighborhood team to deliver exceptional care and services to our residents.Responsibilities:Develop and...

  • Senior Java Developer

    2 weeks ago


    Annapolis, Maryland, United States General Dynamics Full time

    Job Title: Senior Java DeveloperAt General Dynamics Information Technology (GDIT), we're seeking a highly skilled Senior Java Developer to join our team. As a key member of our software development team, you will play a critical role in designing, developing, and supporting production user-facing applications and backend software in support of mission...


  • Annapolis, Maryland, United States Crisis24 Full time

    About the RoleCrisis24, a leading integrated risk management and crisis response firm, seeks a Senior Account Manager to join our team. As a key member of our sales team, you will be responsible for end-to-end ownership and development of a portfolio of accounts. Your focus will be on consultative solution selling, overall client relationship management,...