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Senior Customer Success Manager

4 weeks ago

Annapolis, Maryland, United States Rocket Software Full time
Job Title: Senior Customer Success Manager

At Rocket Software, we're committed to delivering exceptional customer experiences that drive long-term success. As a Senior Customer Success Manager, you'll play a critical role in ensuring our customers achieve their goals and objectives.

Key Responsibilities:
  • Develop and execute customer success strategies to drive revenue growth and customer satisfaction
  • Build and maintain strong relationships with key customers and stakeholders
  • Collaborate with cross-functional teams to identify and address customer needs
  • Design and deliver training programs to enhance customer skills and knowledge
  • Monitor and analyze customer data to inform business decisions
  • Develop and maintain customer success plans to ensure customer goals are met
Requirements:
  • 5+ years of experience in customer success management
  • Proven track record of driving revenue growth and customer satisfaction
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Experience with Gainsight and Salesforce a plus
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

At Rocket Software, we're committed to creating a diverse and inclusive workplace where everyone can thrive. We're an equal opportunity employer and welcome applications from candidates of all backgrounds.

If you're passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you