Operations Director

3 weeks ago

Chicago, Illinois, United States AFC Franchise Corp. Full time
Job Title: Operations Manager

At AFC Franchise Corp., we are seeking an experienced Operations Manager to oversee the Central Kitchen production operations. This role is responsible for ensuring the efficient and effective management of food production, quality control, and safety standards.

Key Responsibilities:
  • Evaluate the quality of sushi products in terms of taste, texture, shape, and overall compliance with AFC standards.
  • Implement and maintain the Company's Central Kitchen operations, reporting on performance and initiating improvements.
  • Ensure that all food and products are prepared and served according to AFC's recipes, portioning, preparation, and serving standards.
  • Organize and facilitate production line activities to ensure conformance to established requirements regarding quality, safety, employee-relations, and productivity.
  • Monitor productivity data and develop corrective action plans to achieve annual productivity improvements.
  • Ensure all food safety measures are strictly adhered to and participate in food safety and quality assurance audits.
  • Lead coordination of master planning, production, receiving, purchasing, and inventory management.
  • Communicate with appropriate departments within AFC for specific department needs.
  • Develop management systems, establish work measurement programs, and perform line workload observations to develop standards for labor and materials utilization.
  • Manage operational efficiencies, including yields, labor, shipping/picking efficiencies, and sanitation scores.
  • Implement safety measures for accident prevention through departmental safety meetings and work with Supervisors to ensure employee compliance.
  • Direct, coach, and develop CK supervisors/line leads in the execution of their responsibilities.
  • Attend all scheduled employee meetings and offer suggestions for improvement.
  • Organize, coordinate, and have general oversight of all production staff and activities, including performance management and employee development.
Qualifications and Skills:
  • 3-5 years of experience making sushi and/or working at Japanese/Asian restaurant/catering setting.
  • Knowledge of preparation methods of Japanese or Asian cuisine to determine its quality.
  • 5+ years' progressive leadership experience in a food manufacturing environment.
  • Background in sushi production is preferred.
  • Demonstrate knowledge of food safety and general facility safety practices and procedures.
  • Demonstrate ability to apply project management principles and practices.
  • Strong knowledge of business and management principles and practices.
  • Demonstrated ability to develop and lead teams in processing, storing, and shipping food product initiatives.
  • Knowledge of food safety standards and HACCP experience.
  • Excellent analytical, critical thinking, and problem-solving capabilities.
  • Highly self-motivated; ability to work with minimal supervision.
  • Excellent communication and presentation skills.
  • Ability to work well in a team environment and collaborate up and down the organization.
  • Working knowledge of MS applications, including proficiency with Microsoft Word, Microsoft Excel, PowerPoint, and ability to grasp additional business-related applications.
  • Bilingual in Japanese, Burmese, or Spanish is a plus.

Employee Benefits: Our comprehensive benefits package includes group medical, dental, and vision health benefits, basic life and AD&D insurance, flexible paid time off (PTO), paid holidays, and a 401(k)-retirement plan with company matching.

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