Information Systems Technician II
4 days ago
Join the City of Reno's Information Technology team as an Information Systems Technician II. This role is responsible for providing second-level support in the planning, design, testing, and implementation of citywide computer, telecommunications, and other end-user systems.
Key Responsibilities:- Install, upgrade, and configure computers, telephones, printers, and peripherals.
- Load and test all upgraded operating systems and computer software.
- Respond to customer service requests and troubleshoot hardware and software problems.
- Diagnose and repair computer and software issues.
- Install and support department-specific software packages.
- Maintain the City's technology equipment inventory and process equipment for vendors.
- Perform security administration for network resources and maintain network user and machine accounts.
- Assist in the installation, setup, support, configuration, and backup of network systems, servers, and infrastructure.
- Administer and troubleshoot multimedia systems.
- Update the City documentation library and develop custom applications as needed.
- An Associate's Degree in computer science, information systems, business, or a closely related field.
- Three years of increasingly responsible computer support experience.
- Possession of an appropriate, valid driver's license.
- CompTIA (Professional or Master), Microsoft MCP, MCSE, MCITP, or other certification is desirable.
Work is performed primarily in a standard office setting with some travel from site to site. There may be exposure to inclement weather.
The City of Reno offers a competitive salary and benefits package, including health and welfare benefits, retirement plan, and paid time off.
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