Customer Service Representative

4 weeks ago


Louisville, Kentucky, United States Resideo Full time

Job Summary

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met.

Key Responsibilities

  • Respond to inbound customer calls and emails regarding order inquiries, ship dates, problems, order changes, repairs, and RMA's.
  • Assist other customer service associates with administrative duties.
  • Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc.
  • Support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status, and resolving discrepancies.

Requirements

  • 2+ years of professional experience in a customer-facing or customer support role.
  • Proficiency with SAP and/or other computer software programs.
  • A commitment to discovering ways to improve service.

About Resideo

Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products.

We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world.

Equal Employment Opportunity

Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.



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