Customer Service Director
6 hours ago
At All Ways Caring HomeCare, we are seeking a highly skilled and compassionate Customer Service Manager to join our team. As a key member of our management team, you will be responsible for ensuring the highest level of quality care and customer satisfaction for our valued clients.
Responsibilities:
- Oversee quality care and overall client satisfaction
- Supervise and provide guidance to caregivers who provide direct care to clients
- Manage employee scheduling, identify problem situations, and implement proactive solutions
- Maintain strong and positive relationships with referral partners, payor sources, and clients
- Ensure proper documentation and record-keeping
- Conduct periodic home visits and safety checks
Requirements:
- Associate or bachelor's degree in business, nursing, social services, or related field of study preferred (per regulatory requirements)
- Accountable, reliable, and ability to work independently with good judgment
- Valid driver's license and auto insurance
- Effective verbal and written communication
- Excellent customer service skills
About All Ways Caring HomeCare:
We deliver quality, compassionate, and highly individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, our services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities.
Benefits:
- Great company culture
- Competitive pay with daily pay options available
- Tuition reimbursement and campus partnerships
- Retention and referral bonuses
- Benefits, supplemental plans, EAP, and 401K participation
- Career growth and development opportunities
Salary Range:
USD $18.50 - $20.00 / Hour
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