Customer Service Representative
1 week ago
First American is a leading provider of title insurance and professional settlement services. Our company is built on a foundation of people-first culture, where we celebrate diversity, equity, and inclusion. We strive to be a great place to work for all, and we're proud to have been named to the Fortune 100 Best Companies to Work For list for nine consecutive years.
Job SummaryWe're seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for customers, providing exceptional service and support to resolve their queries and issues.
Key Responsibilities- Interface with customers to resolve customer service calls, queries, and problems.
- Verify customer contacts and account information.
- Examine customer problems and implement corrective action to respond to customer requests.
- Escalate queries and requests for action as appropriate to supervisors and other teams.
- Maintain and create logs, reports, records, and files.
- Investigate, coordinate, and track customer issues and problems.
- Make proactive calls to determine accounts requiring close attention and work through to resolution.
- Interface with offshore call centers to answer questions on process or specialized situations.
- Prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and other departments.
- Perform order fulfillment, receiving orders, reconciling information, updating systems, and following up with customers.
- Make deliveries as needed.
- High school diploma or equivalent required.
- 2+ years of related customer service experience.
- General knowledge of assigned area's products and customer service activities.
- Proficient MS Office skills.
- Ability to navigate computerized data entry systems or other relevant applications.
- Strong verbal and written skills.
- Customer service skills, including adaptability, attention to detail, patience, and problem-solving.
We offer a comprehensive benefits package, including medical, dental, vision, 401(k), PTO/paid sick leave, and other great benefits like an employee stock purchase plan. We're an equal opportunity employer and celebrate diversity, equity, and inclusion in the workplace.
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