Rental Operations Manager
1 month ago
As the Retail/Rental Manager of the Rental department, this role oversees the operations of a high-volume, seasonal rental operation, ski and snowboard repair/tuning center, and servicing the entire resort.
Key Responsibilities:- Oversee all aspects of retail/rental operations.
- Manage a team of up to 50 frontline staff and a leadership team of 5-6.
- Provide an important piece of our guests' experience of a lifetime while in our resort by maintaining a strong culture of guest service.
- Provide consistent and direct feedback, coaching, and guidance to team members.
- Drive professional development in yourself and others.
- Design, execute, and track training plans for associates starting with their first day.
- Ensure the department and staff have all necessary supplies.
- Meet with other departments and committees to ensure the department is aligned with initiatives.
- Create operational plans for special events, groups, and holidays.
- Identify sales opportunities and create plans accordingly.
- Administrative duties.
- Manage retail inventory, rental inventory, and supplies with cost management in mind.
- Hire staff and process payroll through a digital platform.
- Other duties as assigned.
- Minimum 2 years of leadership experience - required.
- 2 years in retail/rental experience - preferred.
- 2 years of resort experience in a management role.
- Knowledge and passion for snowsports.
- Bachelor's Degree - preferred.
- Competitive pay range: $24.26/hour.
- Full-time and part-time opportunities available.
- Weekends and holidays included.
- Advanced skill level required.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.
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