Retail Support Specialist

2 weeks ago


Englewood, Colorado, United States DISH Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Support Specialist to join our team at DISH. As a key member of our sales department, you will be responsible for providing exceptional support to our local retailers, ensuring they have the tools and resources needed to succeed in selling our products and services.

Key Responsibilities:
  • Conduct research and provide clear explanations to retailers regarding incentive payments and charge backs.
  • Partner with local retailers to clarify website access and content download instructions, consumer and prospect qualification requirements, and retailer business rules.
  • Stay informed about all company products, services, programming, and internal web site intranets.
  • Resolve retailer online Assistance Requests (ARs) and qualify prospects for DISH Network service.
  • Support retailers in acquiring new subscriber acquisitions and maintaining existing subscriber accounts.
Requirements:
  • High school diploma or general education degree (GED) and one year of related experience, service industry preferred.
  • Fluent English required.
  • Excellent written and verbal communication skills.
  • Pleasant telephone personality.
  • Strong organization skills and attention to detail.
  • Ability to navigate and utilize multiple PC-based software platforms.
What We Offer:

We offer a competitive salary range of $12.21/Hour - $24.04/Hour, as well as versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan.



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