IT Solutions Specialist

2 days ago


Mills River, North Carolina, United States SISL Global Full time

Job Summary

We are seeking a highly skilled IT Solutions Specialist to join our team at SISL Global. The successful candidate will be responsible for providing technical support and maintenance for our IT infrastructure, ensuring seamless operations and optimal performance.

Key Responsibilities

  • Provide on-site and remote technical support for IT infrastructure, including workstation, server, and LAN knowledge.
  • Manage and develop assigned responsibilities, seeking contribution from colleagues as needed.
  • Participate in development projects as agreed with the superior.
  • Ensure timely and effective resolution of user incidents and requests.
  • Collaborate with service owners, service centers, and operation teams to manage infrastructure and application components.

Requirements

  • Strong technical knowledge of IT solutions, including workstation, server, and LAN knowledge.
  • Excellent interpersonal and communication skills, with proficiency in verbal and written English.
  • Ability to work effectively in an ITIL environment and manage competing demands.
  • Strong business understanding and problem-solving capabilities.
  • Experience working in projects and IT operations for factory and office environments.

Preferred Qualifications

  • Experience with UNIX and ITSM tools, such as Service Snow.
  • Knowledge of network devices (Cisco and HP) and network topology (TCP/IP, DNS, WINS).
  • Experience managing mobile devices and printer support.

What We Offer

At SISL Global, we offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and skilled IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.


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