Federal Solutions Architect

4 weeks ago

Washington, Washington, D.C., United States TRM Labs Full time
About the Role

We are seeking a highly skilled Solutions Engineer to join our team at TRM Labs. As a Solutions Engineer, you will be responsible for delivering technical excellence and strategic guidance to client accounts.

Key Responsibilities
  • Lead the end-to-end delivery of TRM solutions to clients, understanding client requirements, designing new business processes, customizing the TRM platform, driving integration with TRM APIs, and conducting testing and training to maximize client impact.
  • Lead technical discovery calls with prospects and clients to understand and document client requirements.
  • Present TRM's APIs to clients to help them understand implementation requirements and timelines.
  • Create resources that clients need to integrate successfully with TRM APIs, including API docs, reference architectures, and reference implementations.
  • Own the relationships with technical counterparts and help them solve any issues that arise during integration.
  • Stay up-to-date on the latest product features, dependencies, and architecture to effectively map TRM solutions to client requirements.
  • Assess and synthesize client needs that arise during implementation to inform product roadmap.
Requirements
  • 5+ years of pre-and post-sales experience, either as a sales engineer, solutions engineer/architect, customer success engineer, or a consultant.
  • Strong empathy and customer orientation, able to demonstrate technical concepts to technical and non-technical audiences, build value with end users, and drive solutions over the line.
  • Experience working with engineers and project managers on the implementation, testing, and customization of API-based SaaS products.
  • In-depth understanding of APIs, databases, and developer tools.
  • Experience in Enterprise SaaS, data analytics, payments, and/or ML/AI technologies.
  • Exceptional ability to structure problems and identify the most critical issues to prioritize.
  • High degree of initiative and attention to detail, including completing multiple tasks simultaneously and functioning with minimal supervision.
  • Previous software development experience in backend web development preferred.
About TRM Labs

TRM Labs is a mission-driven company that builds a safer financial system for billions of people. We deliver a blockchain intelligence data platform to financial institutions, crypto companies, and governments to fight cryptocurrency fraud and financial crime.

We consider our business - and our profit - as a way to move towards our mission sustainably and at scale.

As a globally distributed team, members may observe different timezones. However, most of the team will overlap between the hours of 7am-5:00 pm PST for meetings and collaboration.

Our Customer success Team is fully remote, thriving on asynchronous communication and collaboration through Slack channels and detailed documentation.

We hold weekly Customer Syncs, bi-weekly health syncs, join our associated POD calls, and regularly engage with our customers.

As experts in our craft, we focus on providing support, driving value, and building meaningful relationships with our customers as trusted advisors.

We are on the front lines of TRM, ensuring our customers get the most out of the product and bringing valuable insights back to the team.

What We Offer
  • A chance to work on a mission-driven project that has a real-world impact.
  • A globally distributed team with a strong focus on collaboration and communication.
  • A remote-first work environment with flexible working hours.
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
How to Apply

If you are a motivated and experienced Solutions Engineer looking for a new challenge, please submit your application, including your resume and a cover letter.

We encourage you to reach out even if your experience doesn't precisely match the job description. Don't worry about picking exactly the right job; we can always explore other options after starting the conversation.

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