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Customer Experience Manager

1 month ago

Bozeman, Montana, United States T.J. Maxx Full time
Customer Experience Manager

At T.J. Maxx, we're committed to delivering an exceptional customer experience. As a Customer Experience Manager, you'll oversee a team of Associates at the front of store, ensuring that every customer interaction is personalized and memorable. Your responsibilities will include training and coaching Associates on customer service best practices, addressing customer concerns promptly, and coordinating breaks for all team members. By promoting a positive and inclusive store environment, you'll help drive sales growth and customer loyalty.

Key Responsibilities:
Oversee a team of Associates at the front of store
Train and coach Associates on customer service best practices
Address customer concerns and issues promptly
Coordinate breaks for all team members

What You'll Need:
Excellent customer service skills
Strong leadership and communication skills
Ability to work in a fast-paced environment

Why Join Us:
At T.J. Maxx, we're passionate about delivering an exceptional customer experience. As a Customer Experience Manager, you'll have the opportunity to make a real impact on our customers' lives and help drive business growth. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.