Customer Solutions Manager
5 days ago
We are seeking a highly skilled Customer Solutions Manager to join our team at Amazon, Inc. This is a unique opportunity to work with leading companies in the retail and consumer goods industry, helping them to accelerate their migration to the cloud and build cloud-native, modern solutions.
Key Responsibilities- Engage with senior customer executives, technologists, and partners to solve complex business problems with advanced technologies.
- Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers.
- Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery.
- Accelerate customer adoption through education and engagement.
- Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations.
- Assist in developing long-term strategic relationships with key accounts.
- Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team.
We are a diverse and inclusive team at Amazon, committed to fostering a culture of innovation and excellence. Our team values critical thinking, self-motivation, and the ability to deal with ambiguity. We are passionate about delivering a great customer experience and contributing to a team goal.
Requirements- 7+ years of experience leading complex, large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
- 4+ years of experience in a customer-facing role, engaging with senior customer executives, technologists, and/or partners to solve complex business problems with advanced technologies.
- Ability to travel up to 25% as needed.
- Direct experience implementing cloud services, preferably with knowledge of AWS Services and Solutions.
- Experience at Retail or CPG companies.
- Product lifecycle or product management experience.
- Ability to credibly coordinate between service teams and customers to meet unique customer opportunities.
- A history of problem-solving and disruptive innovation developing technology programs and working across customer organizations.
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