Senior Manager, Partner Management Lead

4 weeks ago

Atlanta, Georgia, United States Gelato Full time
About Gelato

Gelato is a pioneering company that has revolutionized the production of customized items, connecting a global network of production facilities to empower e-commerce entrepreneurs. Our mission is to make customized products more sustainable and accessible to a wider audience.

We operate without assets, instead, we develop software that integrates production facilities worldwide. Our network spans over 130 production partners across 32 countries, enabling us to reach over 5 billion people in just 72 hours with customized products in a faster, smarter, and greener way.

Job Description

This is an exceptional opportunity to take on a leadership role in managing and improving our world-class partner network. As a Senior Manager, Partner Management, you will be responsible for establishing partnerships with production hubs and onboarding these partners to Gelato's platform. You will present the opportunities for working with Gelato, generate excitement for collaboration, and manage commercial discussions associated with the partnership to support Gelato's expansion targets.

You will also manage an area of the partner network, overseeing operational metrics and improvements. As the face of Gelato, you will own senior-level relationships with partners, working closely with them to grow their business with Gelato and deliver best-in-class products for our customers.

Key Responsibilities
  • Map the landscape to identify opportunities for partner expansion, build a pipeline of relevant leads, and assess which would be a strong fit for Gelato.
  • Lead the RFQ process and evaluations, provide a partner evaluation framework, and make recommendations on partner selection.
  • Identify opportunities for mutual growth and establish commercial partnerships to deliver.
  • Negotiate and finalize agreements with partners to ensure value for money, quality standards, and delivery terms with technical and operational input from stakeholders and colleagues.
  • Review and negotiate existing agreements to optimize commercial terms.
  • Support with onboarding to Gelato's platform and systems to ensure a mutually successful partnership.
  • Provide feedback to partners to measure effective performance, quality, and compliance, and measure against KPI criteria.
  • Contribute tactical and functional insight, as well as a longer-term strategic perspective to help drive key cross-functional/company-wide decisions and direction.
Requirements

We are seeking a start-up mentality, with experience in business development, as a buyer or within account management. The ideal candidate is a hands-on problem solver, with a project management skill set, who wants to exceed expectations, is eager to learn and improve. You are comfortable presenting to external stakeholders and using data to make commercial recommendations to further Gelato's goals.

We are looking for evidence of the following in your profile:

  • University degree, MBA preferred
  • 5+ years of business development or operations work in a high-growth market place or network company. Experience with marketplace models preferred.
  • Experience with an operational function/supply chain or manufacturing environment/direct or indirect fulfillment of a physical product and has ideally had responsibility for holding a partner accountable for performance and delivery of a physical product.
  • Excellent written and verbal communication skills
  • Proven persuasion and influencing skills, deal negotiation experience preferred
  • External vendor or account management experience
  • Proven experience leading cross-functional projects and working as part of a high-performing cross-functional team
  • Proactive attitude and willingness to roll up sleeves and dig deep to achieve goals and drive complex projects
  • Strong analytical experience, and comfortable operating with large data sets and business intelligence tools to generate insight and actionable conclusions
  • Senior external stakeholder engagement experience
  • Thrives in a high-growth, entrepreneurial, and ambiguous environment.
About Working at Gelato

We are a customer-obsessed team with the ambition to change the world by connecting technology to the printing industry and making it more sustainable. Everyone who joins our team must feel genuinely intrigued and motivated by our mission. We expect a lot, and we seek individuals who are genuinely passionate about their work and possess an entrepreneurial spirit. Our culture is unique, and we live by our values, so it's worth learning more about our culture and how we work before presenting your application.

We pride ourselves on our global presence with 14 offices worldwide, fostering a dynamic and diverse work environment. Rooted in a culture that values collaboration, creativity, and camaraderie, we actively cultivate a company culture that thrives on shared experiences. We encourage team members to embrace this culture by working from our inspiring office spaces at least three days a week, allowing for meaningful connections and collective growth.

Please upload your CV in English, regardless of which country you are applying from.

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