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Service Asset and Configuration Manager

2 months ago

Lake Forest, Illinois, United States Uline, Inc. Full time

About the Role

Uline, Inc. is seeking a highly skilled Service Asset and Configuration Manager to join our team. As a key member of our IT department, you will play a critical role in ensuring the accuracy and currency of our Configuration Management Database (CMDB).

Key Responsibilities

  • Own and manage the CMDB, ensuring data accuracy and currency.

  • Drive best practices and optimize procedures for updating CI data.

  • Develop and communicate the SACM Roadmap and initiate projects to achieve goals.

  • Establish and implement Configuration and Asset Management systems, standards and policies.

  • Develop standards for unique identification of object types, environments, processes and more.

  • Govern the process for creating and updating relationships in the CMDB, especially for key IT and business solutions.

  • Perform reporting capabilities to support audits, configuration status, lifecycle and more.

Requirements

  • Bachelor's degree in computer science, information technology, etc. or relevant work experience.

  • 5+ years of experience with Service Asset and Configuration Management processes.

  • Experience with ITSM products such as ServiceNow, Flexera One, HP Service Manager or BMC Atrium.

  • Strategic thinking and clear decision-making skills.

What We Offer

  • Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.

  • 401(k) with 6% employer match.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Bonus programs that include annual performance, sales goals and profit sharing.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is an Equal Opportunity Employer