Warehouse Operations Assistant

5 days ago


Auburn, Alabama, United States Follett Full time
Job Summary

Follett is seeking a highly organized and detail-oriented Warehouse Operations Assistant to join our Virtual Fulfillment Center team. As a key member of our operations team, you will be responsible for assisting in the management of complex virtual accounts, supporting client service, and ensuring seamless customer experiences.

Key Responsibilities
  • Partner with the Fulfillment Center Manager to manage a large number of virtual accounts, ensuring timely and accurate processing.
  • Support the Client Service Manager in managing account receivable, account setup, account maintenance, billing, and reporting.
  • Manage customer service, including email and phone communications, to resolve issues and provide exceptional customer experiences.
  • Coordinate store IST requests with the CM Operations team to ensure efficient inventory management.
  • Liaise with physical and Hybrid Store Manager/Course Material Managers on stock status and logistics to ensure seamless operations.
  • Work with the Fulfillment Center Manager to coordinate support of the physical plant, ensuring a safe and efficient working environment.
  • Manage the fulfillment center in the absence of the Fulfillment Center Management team, ensuring continuity of operations.
Requirements
  • Associate's Degree or equivalent
  • 1-3 years of bookstore experience preferred
  • Supervisory experience preferred
  • Computer literacy required
  • Ability to manage workload and prioritize tasks effectively
  • Effective verbal and written communication skills
Benefits
  • Medical, Dental, and Vision insurance
  • Voluntary Insurance plans
  • 401k with 100% company match (up to 4%)
  • 80 hours vacation + sick days
  • 10 paid company holidays
  • Quarterly Bonus Plan
About Follett

Follett is a leading provider of education technology, services, and print and digital content. We serve over half of the students in the United States and work with 80,000 schools as a hub for school spirit and community. We take pride in our commitment to supporting a lifetime of learning and education.



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