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Customer Service Ambassador

2 months ago

Redmond, Washington, United States The Glass Guru of Redmond Full time
Customer Service Representative

At The Glass Guru of Redmond, we're seeking a highly skilled and motivated Customer Service Representative to join our team. As the primary point of contact for our customers, you will be responsible for providing exceptional service and support to ensure their satisfaction and loyalty.

Key Responsibilities:

  • Respond to inbound phone calls and emails in a timely and professional manner
  • Screen incoming leads and schedule estimate appointments
  • Assist Estimators with follow-up on pending sales and quotes
  • Filing of daily work orders and estimates
  • Maintain a clean and organized workspace

Requirements:

  • High School Diploma or equivalent
  • Excellent verbal and written communication skills
  • Microsoft Office proficiency (Word, Excel)
  • Hardworking and motivated with excellent organizational and time-management skills

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for growth and professional development
  • A competitive compensation package

About Us:

The Glass Guru of Redmond is a franchise system with independently owned and operated locations. We're committed to providing exceptional service and support to our customers and employees alike.