Financial Center Supervisor

4 days ago

Forest Park, Georgia, United States Fulton Bank, N.A. Full time
Job Title: Financial Center Supervisor

Join Fulton Bank, N.A. as a Financial Center Supervisor and take on a challenging role that requires strong leadership and customer service skills. As a key member of our team, you will be responsible for providing exceptional customer experiences, overseeing daily operations, and coaching employees to achieve team and individual goals.

Key Responsibilities:
  • Support all aspects of the Financial Center, including individual and team performance, and compliance.
  • Assist the Financial Center Manager in building a high-performing team through employee selection, onboarding, coaching, and performance management.
  • Drive proactive sales conversations through internal and outbound interactions, including outbound calling, inbound contact center calls, appointment setting, and effective lobby engagement.
  • Manage risk by ensuring the FC team is in compliance with applicable regulations and Fulton policy and procedure, while demonstrating sound judgment within established limits.
  • Utilize the CRM system and other resources to foster relationship-building conversations with customers and ensure a consistent approach to new customer onboarding and expanding existing relationships.
  • Resolve complex or escalated customer inquiries.
  • Provide ongoing support to customers regarding products and services and account maintenance requests.
  • Process teller transactions and assist with operational activities as needed.
  • Maintain flexibility between performing the various aspects of the role.
  • Participate in off-site networking and community events.
  • Leverage practical knowledge and understanding of digital solutions and technology to support customers and solve problems.
Requirements:
  • High School Diploma or equivalent.
  • 2 or more years related business or sales experience.
  • 1 or more years supervisor or team leader experience.
Benefits:

Fulton Bank, N.A. offers a comprehensive benefits package to those who qualify, including medical plans with prescription drug coverage, flexible spending account or health savings account, dental and vision insurance, life insurance, 401(k) program with employer match, and more.

This is a full-time career opportunity (approximately 40 hours per week) based out of our Gloucester County financial center in Clayton, NJ. Must be available to be scheduled around branch operation hours (no Sundays).

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