Member Service Representative

2 days ago


Gurnee, Illinois, United States Abbott Laboratories Employees Credit Union Full time
Customer Service and Cash Handling Expert

Job Title: Customer Service and Cash Handling Expert

Estimated Salary: $48,000 - $60,000 per year

The Customer Service and Cash Handling Expert role is an excellent opportunity to join our team at Abbott Laboratories Employees Credit Union. This position involves providing exceptional customer service to members while ensuring accurate and efficient completion of all credit and debit transactions.

Main Responsibilities:

  • Interact with credit union members to conduct all credit and debit transactions according to established policies and procedures
  • Maintain positive relationships with members, addressing their needs and concerns in a professional and courteous manner
  • Operate credit union data processing system to perform member transactions, including deposits, withdrawals, cash advances, and more
  • Process member account information and forward it to the relevant department for processing
  • Communicate clearly with members regarding their accounts and offer solutions to any issues they may encounter
  • Upsell and cross-sell credit union products and services to maximize revenue and improve member satisfaction
  • Produce and distribute Instant-issue debit cards upon member request
  • Support members in setting up sub-accounts
  • Carry out daily opening and closing procedures for the terminal, balance reports, and submit daily work to the supervisor

Additional Responsibilities:

  • Coordinate cash ordering for the Service Center on a weekly basis
  • Participate in overnight tasks and document verification
  • Rotate weekend shifts in the Gurnee Service Center
  • Perform Receptionist duties at the Gurnee Service Center as required
  • Fill-in as ITM MSR as necessary

Qualifications:

  • Degree: High School Diploma or equivalent (GED)
  • Experience: At least one year of experience in cash handling and customer service
  • PREFERRED EXPERIENCE: 2 years of cash handling and customer service experience


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