Personal Lines Account Manager

6 days ago


Newton, United States Gallagher Full time
Job Title: Personal Lines Account Manager

We are seeking a highly skilled and experienced Personal Lines Account Manager to join our team at Gallagher. As a key member of our global brokerage team, you will be responsible for providing exceptional customer service to our clients, identifying and assessing their needs to achieve satisfaction, and working diligently to come up with resolutions to their inquiries.

About the Role:
  • Provide service to existing clients, identifying and assessing customer needs to achieve satisfaction.
  • Answer questions related to policy endorsements, acquiring inspections or appraisals, remarketing, etc.
  • Research and respond to inquiries via phone, client walk-ins, chat, and email to provide policy and/or claims information.
  • Discuss different types of policies, including auto, homeowners, and umbrella policies.
  • Secure existing business and drive the sale of additional services and lines of coverage.
  • Maintain accurate client and policy data and documents within the Gallagher system.
  • Use Gallagher's technology, such as Applied Epic, to improve productivity and quality.
  • Effectively manage multiple competing priorities on a daily basis.
About You:
  • Bachelor's degree with 0+ years of client service and/or claims management experience OR High School degree/GED with 3+ years of client service and/or claims management experience.
  • Active Producer's license.
  • Strong written and verbal communication skills.
  • Proficient in using technology as a tool to maximize productivity and quality.
What We Offer:

We value inclusion and diversity and are committed to creating a workplace that is welcoming and inclusive for all employees. We offer a range of benefits, including competitive compensation, comprehensive health insurance, and opportunities for professional growth and development.

Gallagher is an equal opportunity employer and prohibits any form of discrimination based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.



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