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Product Visionary
1 month ago
We are seeking a highly skilled and experienced Director, Product Owner to join our team. As a key member of our organization, you will be responsible for developing and driving the product vision and strategy, providing constant feedback to the team, and helping to set and drive toward the vision.
Key Responsibilities- Develop and drive the product vision and strategy
- Provide constant feedback to the team
- Help set and drive toward the vision
- Define the strategy and roadmap for a product or suite of related products
- Collaborate with business functions, service teams, UX, and technology teams to identify business value and define solutions that deliver on the product strategy
- Lead discussions and decisions around options, such as buy vs build vs partner, and build product teams to support execution
- Have sole responsibility for the product backlog
- 10-15 years of work experience in contact center operations, telephony, and implementing IVR for large organizations
- Deep knowledge of conversational AI, natural language processing (NLP), LLMs, and user interface design principles
- A working knowledge of diversified financial services and insurance industry
- Demonstrated ability to achieve results while working in a cross-functional environment, including robust project management skills
- Good skills and knowledge of facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
- Strong knowledge of Agile principles with strong digital and technical skills
- Deep understanding of user experience in conversational IVR self-service best practices and journey management
- Market competitive base salaries with a yearly bonus potential at every level
- Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave
- 401(k) plan with company match (up to 4%); company-funded pension plan
- Wellness Programs to help you achieve your wellbeing goals, including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
- Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
- Tuition Assistance to help finance traditional college enrollment toward obtaining an approved degree, many accredited certificate programs, and industry designations
We are a global organization, full of outstandingly dedicated people who aren't afraid to think differently, challenge the status quo, and take sensible risks along the way. We offer a suite of services, including 1:1 Career advice, on-demand resources, and networking to propel your career forward. We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals.
