Patient Care Technician

2 weeks ago


Brentwood, Tennessee, United States Kroger Full time
Job Title: Patient Care Technician

At The Little Clinic, we are on a mission to simplify healthcare in America. We take pride in knowing we are helping individuals live healthier lives right in our communities.

Job Summary:

The Patient Care Technician (PCT) plays a vital role in maximizing patient flow through the clinic while providing a Stellar Patient Experience. This role requires excellent customer service, organizational, and task-management skills, as well as the ability to work cooperatively in a team-based environment.

Responsibilities:
  • Assist in maintaining a "365 day survey-ready" environment as required to maintain Joint Commission Accreditation.
  • Greet any customers or potential patients while in the front area or near the clinic.
  • Clean and organize the clinic space daily, including taking out trash, logging and putting away supply orders, cleaning the floor under counters and around furniture.
  • Answer questions, following HIPAA guidelines while in the front area.
  • Utilize the Patient Care Technician PERK system.
  • Determine method of payment, describing the options, prompt pay or filing with one of our accepted insurance plans.
  • Copy government issued identification for all patients.
  • Copy insurance card if the patient selects for insurance to be filed.
  • Escort the patient to the exam room and determine the patient's chief complaint.
  • Consult with the provider for questions related to scope of services (i.e. what is in scope or out of scope).
  • Complete the registration process, placing the patient under the respective appointment book for the provider on duty.
  • Scanning all appropriate documents, alert the provider if they need to complete the scanning.
  • Collect payments and log in the EMR.
  • Obtain vital signs and enter the data in the EMR in designated clinics with completed competencies.
  • Continue to process the patients in the waiting area moving patients back to waiting area after obtaining vital signs and initial history.
  • Depending on patient complaint assist the provider within specified protocols, with obtaining specimens, e.g., strep, influenza, mono, urinalysis, etc.
  • Provide waiting patients/potential patients guidance on registration, wait time, services that may be rendered, and payment methods.
  • Answer phones, responds to questions, and return calls as necessary.
  • Participate in off site events as needed.
  • Participate in monthly screening events. Prepare supplies for event, registering patients, etc.
  • Put together weekly order for supplies for provider's approval.
  • Prepare packages and mail for shipping.
  • Travel to designated clinics within a specified geographic area.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.
Qualifications:
  • Basic computer skills
  • Excellent customer service, organizational, and task-management skills
  • Ability to work cooperatively in a team-based environment
  • Ability to travel independently as needed.
  • Basic math skills

We are always looking for extraordinary talent to join our growing team.



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