Patient Care Technician
2 weeks ago
At The Little Clinic, we are on a mission to simplify healthcare in America. We take pride in knowing we are helping individuals live healthier lives right in our communities.
Job Summary:The Patient Care Technician (PCT) plays a vital role in maximizing patient flow through the clinic while providing a Stellar Patient Experience. This role requires excellent customer service, organizational, and task-management skills, as well as the ability to work cooperatively in a team-based environment.
Responsibilities:- Assist in maintaining a "365 day survey-ready" environment as required to maintain Joint Commission Accreditation.
- Greet any customers or potential patients while in the front area or near the clinic.
- Clean and organize the clinic space daily, including taking out trash, logging and putting away supply orders, cleaning the floor under counters and around furniture.
- Answer questions, following HIPAA guidelines while in the front area.
- Utilize the Patient Care Technician PERK system.
- Determine method of payment, describing the options, prompt pay or filing with one of our accepted insurance plans.
- Copy government issued identification for all patients.
- Copy insurance card if the patient selects for insurance to be filed.
- Escort the patient to the exam room and determine the patient's chief complaint.
- Consult with the provider for questions related to scope of services (i.e. what is in scope or out of scope).
- Complete the registration process, placing the patient under the respective appointment book for the provider on duty.
- Scanning all appropriate documents, alert the provider if they need to complete the scanning.
- Collect payments and log in the EMR.
- Obtain vital signs and enter the data in the EMR in designated clinics with completed competencies.
- Continue to process the patients in the waiting area moving patients back to waiting area after obtaining vital signs and initial history.
- Depending on patient complaint assist the provider within specified protocols, with obtaining specimens, e.g., strep, influenza, mono, urinalysis, etc.
- Provide waiting patients/potential patients guidance on registration, wait time, services that may be rendered, and payment methods.
- Answer phones, responds to questions, and return calls as necessary.
- Participate in off site events as needed.
- Participate in monthly screening events. Prepare supplies for event, registering patients, etc.
- Put together weekly order for supplies for provider's approval.
- Prepare packages and mail for shipping.
- Travel to designated clinics within a specified geographic area.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
- Basic computer skills
- Excellent customer service, organizational, and task-management skills
- Ability to work cooperatively in a team-based environment
- Ability to travel independently as needed.
- Basic math skills
We are always looking for extraordinary talent to join our growing team.
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