Regional Client Services Manager II, Home Health Care Professional

3 weeks ago

Pennsauken, New Jersey, United States BAYADA Home Health Care Full time

BAYADA Home Health Care is seeking a highly skilled Regional Client Services Manager II to support our Bonsai and American Elm Regions.

This role will encompass all duties related to the CSM II, with a focus on training and development of client services teams, as well as filling the CSM seat when required.

Key Responsibilities:
  • Coaches and leads others in a way that exemplifies BAYADA's core values and The BAYADA Way.
  • Serves as a high-performance team leader by empowering and coaching office and field team members.
  • Develops and grows caseload.
  • Effectively schedules staff and manages caseload.
  • Maintains effective fiscal management of caseload.
  • Provides administrative supervision and support to field employees in positive partnership with clinical managers.
  • Collaborates with director in oversight of all accounts receivable reports.
  • Demonstrates the ability to coach others in taking the necessary actions to ensure timely billing.
  • Participates in weekly financial and quarterly budget report review, with guidance of director.
  • Demonstrates understanding of key drivers for office revenue and their level of impact on the operating income.
  • Builds and maintains relationships with existing referral sources in conjunction with the marketing manager through onsite visits to partners in the community.
  • Collaborates with director and sales team to develop marketing goals and strategies.
  • Demonstrates the ability to manage accounts with oversight of marketing manager.
  • Analyzes local office marketing effectiveness and provides clear feedback at weekly standup.
  • Takes initiative and plays lead role for office and field recognition programs creating an atmosphere of excitement.
  • Demonstrates active involvement in recruitment and on-boarding of new employees by participating in the interview process and presenting on-boarding material for orientation as determined by director.
  • Collaborates with divisional resources to coordinate educational updates.
  • Capability to monitor and maintain schedule for therapy reassessments and Medicare part B requirements.
  • Understands the impact of clinical acuity on scheduling and collaborates with the clinical manager for proper utilization of visits.
  • Participates in field staff case conferences with focus on care plan appropriateness.
BAYADA Offers:
  • Base Salary: $45,000-60,000/year depending on qualifications
  • Bonus Opportunity: Quarterly bonus opportunity available based on Key Performance Indicators
  • Comprehensive benefits plan, including paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program

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