Amazon Connect Solutions Architect

2 hours ago


Wilmington, Delaware, United States Mindteck Full time
About the Role

Mindteck is seeking a highly skilled Amazon Connect Architect to join our team. As a key member of our cloud contact center solutions team, you will be responsible for designing and implementing enterprise-class security, network, and systems management solutions.

You will work closely with our customers to migrate, modernize, and deploy customer call centers to the Amazon Connect platform. This includes architecting and designing third-party integrations with Amazon Connect, developing feature functionality for Amazon Connect, and working internally to improve and develop products and services related to Call Center as a Service.

Responsibilities
  • Design and implement enterprise-class security, network, and systems management solutions
  • Migrate, modernize, and deploy customer call centers to the Amazon Connect platform
  • Architect and design third-party integrations with Amazon Connect
  • Develop feature functionality for Amazon Connect
  • Work internally to improve and develop products and services related to Call Center as a Service
  • Collaborate with sales teams, leading solutions architects, and engineers in the solutioning and delivery process
  • Discover, assess, mobilize, and execute client migrations, leveraging the latest public cloud service offerings
  • Implement and maintain client solutions using an automation-first approach
  • Provide cost savings through infrastructure and server consolidation
  • Provide solution optimization and process improvement with unique template IVR and interaction routing
Requirements
  • At least 12 years of IT experience in customer service technologies, including contact center cloud-based products, solution design, and implementation
  • Hands-on experience in functional design for contact center solutions
  • Experience helping customers build business cases
  • Experience in people and team management, enterprise architecture, and technical leadership
  • Proficient in conducting cloud contact center solutions roadmap sessions with business leadership, vendor architecture, and sales support
  • Experience providing digital experience, business automation solutions using AI/Client, as well as contact center technologies
  • Successful track record managing software evaluations for cloud migrations for customer service channels
  • Experience setting up pilots and POC for solution evaluations and further migration to production solutions
  • Expertise in managing and leading technology mergers as a result of organizational acquisitions
  • Experience in providing technology architecture for contact center migration from on-premise to cloud and managed several contact center technology projects from design and technology perspective
  • Demonstrated understanding of how to create learning documents, best practices on AWS cloud solutions, and working experience with AWS professional services
About Mindteck

Mindteck is an Equal Opportunity Employer. We care about our people and our relationships with our clients. We have a talented, diverse, and career-minded team of over 1,000 professionals who are passionate about delivering great work. We are committed to providing a great work environment and opportunities for growth and development.

We are proud to be an Equal Opportunity Employer and welcome applications from qualified candidates without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with a disability, or any other trait protected by law.



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