Customer Experience Associate

5 days ago


East Saint Louis, Illinois, United States Sam's Club Full time
About Us

Sam's Club is a member-centric organization that strives to provide exceptional customer service and experiences to its members. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.


Job Overview

We are seeking a motivated and detail-oriented Member Frontline Cashier to join our team. As a Member Frontline Cashier, you will be responsible for providing excellent customer service, processing transactions, and maintaining a clean and organized workspace.


Responsibilities
  • Provide exceptional customer service by acknowledging members, identifying their needs, and resolving issues in a timely and professional manner
  • Process transactions accurately and efficiently using mobile retail applications and front-end equipment
  • Maintain a clean and organized workspace, including sweeping and tidying up as needed
  • Assist with opening and closing procedures, including counting tills and reconciling discrepancies

Benefits and Compensation

We offer a competitive compensation package, including an estimated salary range of $18.50 to $25.00 per hour*, based on experience and qualifications.

*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.


Requirements
  • High school diploma or equivalent required; some college or degree preferred
  • Previous experience working in retail, preferably in a cash handling role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing situations

What You'll Do

As a Member Frontline Cashier, you will have the opportunity to make a real difference in the lives of our members. You will:

  • Interact with members daily, answering questions and resolving issues in a friendly and professional manner
  • Process transactions accurately and efficiently, ensuring a smooth shopping experience for our members
  • Maintain a clean and organized workspace, including sweeping and tidying up as needed
  • Assist with opening and closing procedures, including counting tills and reconciling discrepancies

Eligibility Requirements

Please note that eligibility requirements apply to some benefits and may depend on your job classification and length of employment.



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