Customer Care Associate

9 hours ago


East Saint Louis, Illinois, United States Jushi USA Full time

Job Title: Customer Care Consultant

We are seeking a highly skilled Customer Care Consultant to join our team at Jushi USA. The estimated salary for this position is $40,000 - $60,000 per year, depending on experience.

Job Description:

  • Company Overview: As a Customer Care Consultant, you will be the face of Jushi USA, providing exceptional customer service and driving sales results. You will work closely with customers to understand their needs and preferences, making product recommendations based on ongoing research of available products.
  • Key Responsibilities:
  • Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
  • Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available
  • Retain thorough and comprehensive knowledge of the customer and member benefits, discounts, coupons, and promotions, encouraging memberships for guests
  • Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
  • Operate cash register, computer-based POS system, and cash drawer
  • Work as part of a team to ensure sales, guest satisfaction, and designated timelines meet compliance goals

Required Skills and Qualifications:

  • High School diploma or General Education Development (GED) required
  • Associate or Bachelor's degree in any field preferred
  • Minimum of 2 years experience with customer service in retail
  • Excellent computer, mathematical, language, and reasoning skills
  • Bilingual in Spanish preferred
  • Excellent multi-tasking skills over the phone and in-person

Benefits:

  • We offer benefit packages that may include: Paid Time Off, Paid Holidays, and 401(k)
  • We are an equal opportunity employer and welcome applicants from diverse backgrounds


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