IT Support Specialist
2 weeks ago
The IT Support Technician will provide first-level support for network and telephony products and applications, perform setup and maintenance of computer systems, and interact with third-party vendors under the guidance of senior team members.
Key Responsibilities- Resolve problems with network and telephony products and applications
- Perform setup and maintenance of computer systems
- Interact with third-party vendors
- Escalate issues or risks as appropriate
- Support efforts to analyze and prioritize incoming requests and alerts
- Support troubleshooting efforts in conjunction with customers
- Escalate routine problems to appropriate resources
- Support tracking and documentation of problem details and resolutions
- Review information related to new technology
- Provide knowledge repository for routine technical support
Associates degree or equivalent in Computer Science, Engineering, Social Science, Education, Business, Health Care, or related field OR minimum one year IT experience OR Microsoft certification related to IT support.
Work EnvironmentFull-time position with a 40-hour workweek, Monday through Friday, 8:00 AM to 5:00 PM. Flexible work location with the option to work from home.
About Kaiser PermanenteKaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. We strive to create an inclusive work environment focused on a sense of belonging and well-being.
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